Total Quality Management in Laboratory Operations



This course explain Laboratory quality that can be defined as accuracy, reliability and timeliness of reported test results. The laboratory results must be as accurate as possible, all aspects of the laboratory operations must be reliable, and reporting must be timely in order to be useful in a clinical or public health setting.

When making measurements, there is always some level of inaccuracy. The challenge is to reduce the level of inaccuracy as much as possible, given the limits of our testing systems. An accuracy level of 99% may at first glance appear acceptable, but the resulting 1% error can become quite large in a system where many events occur, such as laboratory testing. Laboratories produce test results that are widely used in clinical and public health settings, and health outcomes depend on the accuracy of the testing and reporting. If inaccurate results are provided, the consequences can be very significant, including: unnecessary treatment


At the end of this course, you will be able to:

Apply international standards and statistical techniques to manage the quality of your services. The intent is to view quality from a holistic point of view to gain an appreciation for how the pieces of the entire management system interact to protect the integrity of the lab’s output. Workshop participants are expected to share their experiences and best practices.

Training Methodology


Project management knowledge, skills, tools and techniques are taught through case studies, experiential exercises and practical examples that can used immediately to improve your project results.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 30% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 20% Videos, Software & General Discussions

Pre and Post Test

Who Should Attend

Current managers who are seeking innovative ways to improve their laboratory’s quality system and for chemists aspiring to laboratory management.


Day 1

The Quality System

The importance of laboratory quality.

 Overview of the quality management system

 The quality management system mode

 History of laboratory quality management

 International laboratory

Defining the Laboratory's Quality Plan


Organizational requirements for a quality management system

Organizational structure

Organizational functions: implementation

The laboratory quality manual

Day 2

Facilities and safety

 Laboratory design

 Geographic or spatial organization


 Identification of risks

Personal protective equipment

Emergency management and first aid



 Selecting and acquiring equipment

 Implementing an equipment maintenance programme

 Troubleshooting, service, repair and retiring equipment

 Equipment maintenance documentation

 Personal protective equipment.

Day 3

purchasing and inventory

 Implementing an inventory management programme


Receipt and storage of supplies

 Monitoring inventory

Process control—sample management

The laboratory handbook

Sample storage, retention and disposal

Process control—introduction to quality control

Day 4

process control—quality control for quantitave

Control materials

7Establishing the value range for the control material

Graphically representing control ranges

Interpreting quality control data

Using quality control information

Process control—quality control for qualitative and semiquantitative procedures

Quality control materials

Quality control strain

Quality control of microbiological media

Day 5

external quality assessment

Other external quality assessment methods

Comparison of external quality assessment methods

 Managing external quality assessment in the laboratory

 Assessment—norms and accreditation Overview

 International standards and standardization bodies

 National standards and technical guidelines  Certification and accreditation

Process of accreditation

 Benefits of accreditation

Recruitment and orientation

Sources and consequences of laboratory error

Tools for process improvement


  • 08:30 – 10:15 First Session
  • 10:15 – 10:30 Coffee Break
  • 10:30 – 12:15 Second Session
  • 12:15 – 12:30 Coffee Break
  • 12:30 – 14:00 Third Session
  • 14:00 – 15:00 Lunch


 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack: