Advanced Supervisory Skills

- A 2-Week Training Course

Introduction

The goal of this comprehensive two-week Management & Leadership development programme is to provide managers with a range of essential supervisory skills that will help them to reduce the stress and improve the effectiveness of their role.

 

The course covers skills that enable them to manage their time, solve problems and communicate with their team in a more effective manner.

 

 Who should attend?

This training course is designed for:

Senior and experienced supervisors who would like to develop into managerial responsibility

Supervisors who would like to develop into a more senior supervisory role

Senior supervisors who would like to refresh and develop their skills

Supervisors who would like to develop their practical and relevant skills and techniques

Senior team leaders

Senior project supervisors

 

Outline

Day 1

This Advanced Supervisory Skills course will cover:

SETTING OBJECTIVES AND TARGETS

Where are you now and where do you want to be, by when?

Plan and actions required to achieve these objectives

Improve organisational, team and individual performance with quantifiable targets

Monitoring, measuring and feeding-back results

Day 2

LEADERSHIP

Vision, roles and responsibilities of an inspirational leader

Qualities, skills and commitment required

Adapting leadership styles to different situations

Overcoming the challenges of leadership

Day 3

MOTIVATION

Factors which motivate you and others

Achieving organisational goals with a motivated workforce

Increasing motivation to improve individual performance

Management skills required to motivate individuals and teams

Day 4

TEAM BUILDING

Characteristics of an effective team

Roles and responsibilities of individuals in the team

Building a strong team which delivers results

Delegating, appraising, evaluating, coaching and mentoring skills for teambuilding

Day 5

VERBAL COMMUNICATION SKILLS

Structure simple messages using appropriate language and delivery

Listen attentively to ensure mutual understanding

Generate productive and open discussions to solve problems

Overcome the barriers to effective verbal communication

Day 6

INFLUENCING SKILLS

Analysis of factors which influence people

How to influence people without power and authority over them

Chairing and participating in meetings which produce results

Finding common ground and reaching agreement

Day 7

ASSERTIVENESS

Characteristics and skills of assertiveness

Handling difficult people with confidence

Giving feedback and receiving criticism constructively

Responding appropriately to aggressive, assertive and passive people

Day 8

CREATIVE PROBLEM SOLVING AND DECISION MAKING

Analysis of causes, symptoms and implications of a problem

Generating a range of creative solutions

Prioritising options against objective criteria to make a decision

Implementing decisions, evaluating results and responding to feedback

Day 9

TIME AND STRESS MANAGEMENT

Prioritising and organising work according to goals

Eliminating time wasters

Identifying the causes and symptoms of stress

Planning and implementing your strategy to avoid burnout

Day 10

Work shop

Prioritising and organising work according to goals

Generating a range of creative solutions

Prioritising options against objective criteria to make a decision