Business Process Management



Every organization today has many business processes, which determine what gets done, when and how. This IACT course exposes you to process thinking and the benefits of systematically managing these business processes through BPM.

Learning with BPM experts, you’ll look at the ingredients of business processes, how BPM can improve organizational performance, and the key phases of a BPM project.

You’ll discover that business processes are all around you, and play a key role in the products and services you both consume and provide.

This IACT Course  Will:

·        Provide a clear definition of what Business Process strategy is and its place within the company

·        Stimulate an awareness of the characteristics of Business Process systems and the various approaches that may be adopted in their design

·        Equip individuals with an appreciation of techniques and technologies available for the control of Business Processes during an Economic Downturn

·        Provide an insight to both conventional quality control and modern approaches to quality management based upon the principles of continuous improvement and quality systems


Ø Objectives


At this program's conclusion, participants should be able to:


·        Understand what Business Process Management is and what it is fundamentally about.

·        Learn to explain what Business Process Management strategy is

·        Be able to define value in Business Process design terms

·        Have knowledge regarding appropriate capacity ratios and measures

·        Use those frameworks and techniques presented to develop Business Process Management strategies, design, plan and control manufacturing and service environments




This training course will combine presentations with instructor-guided interactive discussions between participants relating to their individual workplace. Practical exercises, video material and case studies aiming at stimulating these discussions and providing maximum benefit to the participants will support the training.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

·        30% Lectures, Concepts, Role Play

·        30% Workshops & Work Presentations, Techniques

·        20% Based on Case Studies & Practical Exercises

·        20% Videos, Software & General Discussions

·        Pre and Post Test





 This BPM training course is designed for business professionals and those interested in better understanding business processes. No prior experience or knowledge is required.

  • Leaders and managers responsible for working through others to achieve company goals
  • Operations Management, Logistics, and Supply Chain Professionals
  • Those who need to develop their limited understanding about Operations Excellence
  • Those who are looking for business gains and benefits from managing their operations more effectively


Day 1

Business and Process Management Strategy

·        Principles of Business Operations Performance

·        The Evolution of Business Process Management

·        Business Process Capacity Decisions

·        Forms of Business Process Design

·        Designing Internal Business Process

·        Business Processes Management Simulation


Day  2


Business Process Management Design

·        Products and Services / The Concept of Value

·        Managing the Design Process

·        Business Process Reviews and Value Analysis

·        Technology Transfer - the Components of Technology Transfer and a model for change


Business Process Management Control

·        Control Theory and Planning Levels

·        Scheduling and Sequencing / Purchasing and Inventory Theory

·        Materials and Enterprise Resources Management

·        Lean Operations and Agility / Supply Chain Simulation


Day 3



Business Process Management Improvement


·        Definitions of Quality and Quality Systems

·        Responsibility and Organization for Quality - Supplier/Customer Relationship

·        Measuring Quality - Statistical Process Control and 6 Sigma

·        Quality Management Programmes and Quality Awards

·        Business Process Management Implementation

The Business Process Function: some common misconceptions

·        Formulation of a Business Process Strategy / Structured Approaches to Formulating Business Process Strategy

·        Performance Objectives Revisited / Strategic Edge in Business Process

·        Ethical dimensions? / Making It All Work during an Economic Downturn


Day 4


Exploration of strategic goals which enable a business to improve its processes


·        Investigation of the value of BPM to support a business to retain its competitive edge.

·        Identification of the phases in the BPM lifecycle.

·        Assessment of process identification and its role in the BPM lifecycle.

·        Explanation of the process discovery phase in the BPM lifecycle to capture what work is done, when it will be done and who will do it.


Day 5


Purposes and techniques of qualitative analysis in business process management


·        Overview of the technique of value-added analysis of a business process.

·        Explanation of the technique of quantitative analysis and the three dimensions which inform it - time, cost and quality.

·        Analysis of process redesign and the prospects redesign offers an organisation to review how it conducts its business.

·        Overview of redesign approaches and the three dimensions which characterise these approaches - transactional vs. transformative, analytical vs. creative and inward-looking vs. outward looking.

·        Discovery of how to monitor and control the performance of the redesign process and associated artefacts.

·        Overview of BPM and the Internet of Things (IoT), Web of Open Things (Woot), Business Process Management Everywhere (BPME) and the Social Internet of Things (SIoT).

Case Study


·        The redesign of business processes through the Ford Motor and Proton Motor case study.





  • 08:30 – 10:15 First Session
  • 10:15 – 10:30 Coffee Break
  • 10:30 – 12:15 Second Session
  • 12:15 – 12:30 Coffee Break
  • 12:30 – 14:00 Third Session
  • 14:00 – 15:00 Lunch



 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack: