Stakeholder management Influencing and Negotiating
Ø INTRODUCTION |
This exciting and innovative course will focus on the practical and theoretical aspects of Influencing, Negotiating & Communicating. You will learn how to build an ongoing relationship with people to ensure success in all you do. You will learn the essential ingredients of engagement and practical skills in human communication, influence and negotiation. This course will highlight: l How to manage stakeholders successfully l How to remove or limit communication barriers l Leading change through the power of relationships l How to build an ongoing relationship with people to ensure success l Practical people engagement techniques
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Ø Objectives |
At this program's conclusion, participants should be able to:
l Define the leadership and managerial skills necessary for increasing organizational productivity l Apply effective coaching and appraisal techniques l Employ problem solving tools to overcome organizational obstacles l Solve conflicts using win-win approaches l Create plans to manage change leading to continuous improvement l Develop effective time management action plans l Describe the critical approaches to Stakeholder Management l Discuss the main methods of effective influence l Apply psychological communication theory to project and programme management l Analyse the appropriate negotiation techniques in a given situation l Design a strategy for Stakeholder Engagement |
Ø TRAINING METHODOLOGY |
This interactive training course includes the following training methodologies as a percentage of the total tuition hours: l 30% Lectures, Concepts, Role Play l 30% Workshops & Work Presentations, Techniques l 20% Based on Case Studies & Practical Exercises l 20% Videos, Software & General Discussions Pre and Post Test |
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Ø WHO SHOULD ATTEND? |
l Project Management Professionals l Project and Programme Managers l Any Manager who needs to improve their skills in communication, negotiation and influence l Change Leaders l Human Resource (HR) Professionals
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Outline |
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Day 1 |
Essential Communication Skills for Stakeholder Management
l Introduction to Stakeholder Management l Understanding the psychology of communication l The seven largest barriers to effective communication l How to remove these barriers l Why listening is more important than talking l The Emotional Intelligence (EI) skills needed for Management
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Day 2
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Stakeholder Management l Key Stakeholder management definitions l Identifying your Stakeholders l Stakeholder analysis l The three-step approach to effective Stakeholder management l Anticipating your Stakeholder likely needs l Developing ongoing business relationships
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Day 3
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Stakeholder Management
l Key Stakeholder management definitions l Identifying your Stakeholders l Stakeholder analysis l The three-step approach to effective Stakeholder management l Anticipating your Stakeholder likely needs l Developing ongoing business relationships
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Day 4 |
Negotiation Techniques and Practice l Coleman Raider “Bare-Bones” model l Negotiating styles assessment l Create the ideal BATNA l Introduction to reframing techniques l Cultural differences that affect negotiation l Negotiating styles, tactics and overcoming deadlock
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Day 5 |
Negotiation Techniques and Practice
l Coleman Raider “Bare-Bones” model l Negotiating styles assessment l Create the ideal BATNA l Introduction to reframing techniques l Cultural differences that affect negotiation l Negotiating styles, tactics and overcoming deadlock
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Schedule
- 08:30 – 10:15 First Session
- 10:15 – 10:30 Coffee Break
- 10:30 – 12:15 Second Session
- 12:15 – 12:30 Coffee Break
- 12:30 – 14:00 Third Session
- 14:00 – 15:00 Lunch
Fees
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack :