Leadership & Conflict Management



   Conflict is a part of our daily lives at work or at home.  How we manage conflict has a direct impact on how fulfilled we feel about our work, the quality of work, and the quality of work from our respective teams or units.  Effectively dealing with and using conflict as a positive tool is a major component of success in current or future leadership roles.  

Leaders of organizations and units also realize the impact of conflict on an organization's or team's culture.  Do we have an environment that allows for differences of opinion to be openly shared?  Do you or your team members have the knowledge and skills to work through conflict situations rather than allowing conflict to undermine the team's or unit's effectiveness?

This workshop will provide participants with a greater understanding of how conflict affects their work and strategies to develop one's conflict management skills.  Participants will also complete the Thomas-Kilmann Conflict Mode Instrument (TKI) assessment to identify their preferred mode of conflict management and understand individual & team implications to their style.

More specifically, you'll learn -

l  How conflict is negative and how conflict can be positive in our management & leadership roles.

l  Strategies to creating a culture that effectively utilizes conflict situations to strengthen the team or unit.

l  The role of and use of assertiveness and cooperativeness in conflict management.

l  Five approaches to dealing with conflict and when they should be utilized...they include - avoidance, competition, compromise, accommodation, or collaboration.

l  Your preferred approach to conflict by competing the Thomas-Kilmann Conflict Mode Instrument (TKI) during the workshop.

l  Specific strategies to deal with conflict situations and increase your capacity as an effective leader.

Ø Objectives


At this program's conclusion, participants should be able to:


l  Create a contact management and leadship strategy

l  Understand and set up lead Quality and qualification

l  Hold your teams accountable with a service level agreement (SLA)

l  Effective methods of conflict resolution.

l  Understanding one’s own preferred style of resolving conflicts.

l  Identifying conflicts and potential conflicts before they arise.

l  Recognising the intensity of conflicts and finding appropriate intervention strategies.

l  Acting constructively in conflicts - learning how to  “fight fair”.

l  Finding meaningful ways for parties to collaborate so as to prevent escalation of conflicts.

l  Modifying attitudes and behaviour to most effectively deal with conflicts in different conflict stages.

l  Developing an ability to convert problems into growth opportunities.

l  Accepting conflict management as a necessary and inspiring part of our lives.




This training course will combine presentations with instructor-guided interactive discussions between participants relating to their individual workplace. Practical exercises, video material and case studies aiming at stimulating these discussions and providing maximum benefit to the participants will support the training.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

l  30% Lectures, Concepts, Role Play

l  30% Workshops & Work Presentations, Techniques

l  20% Based on Case Studies & Practical Exercises

l  20% Videos, Software & General Discussions

Pre and Post Test




This Management & Leadership training seminar on leadership and Conflict Management in Organisations combines action learning, practical insights, and leading edge theoretical concepts.

This training course will highly benefit

l  Management Teams

l  Team Members

l  Administrators

l  Ambitious Professionals

l  Administrators and anyone who wish to enhance their negotiation skills and make negotiation a more rewarding and effective part of their job

l  Professionals from any industry who may find it hard to take a “bigger picture” view of business issues - both within and outside of the strategic planning process



Day 1


l  Definition of Conflict

l  Levels of Conflict

l  Interpersonal Conflict.

l  Intergroup Conflict.

l  Leadership and Conflict

l  The Leader's Role

l  Managing Conflict

l  Conflict Management Styles

l  Leaders dealt with conflict.

l  Leader handles conflict.

l  Leaders are  analyze a conflict and facilitate the situation to produce a resolution that can be positive and productive.

l  Leader and skills to employ appropriate conflict management strategies .

l  Analyzed the relationship between transformational leadership and conflict management.


Day  2




l  Different types of conflict-handling modes that leaders may possess.

l   Leadership skills and behaviors to effectively manage conflicts

l  Leadership skills to  effective at conflict management categorized

l  Leadership affects team coordination and performance through conflict management.

l   leaders and conflict management methods

l   leaders are possess conflict management skills to effectively run a productive team and organization.

l   The avoiding mode requires  leadership skills such as:

l  Withdraw from a conflict

l  Sidestep issues

l  Leave issues unresolved




Day 3




Behaviors that allow leaders to be effective at conflict management include :

l  Be Candid. Leaders cannot hesitate

l  Be Receptive. Leaders need to make sure that team members understand

l  Depersonalize. Leaders must be able to remove personal feeling

l  Learn to Listen. Leaders must listen carefully

l  Be clear. Leaders need to make sure \ how decisions will be made to resolve the conflict

l  Out-law Triangulation. Leaders must prevent team members from “ganging-up” on others that they may disagree with

l  Be Accountable.

l  Leaders must make sure hold others to their actions

l  Leaders must be able to recognize successful conflict management


Day 4

 l  How conflict result can be a positive outcome,

l  Conflict not only exists but is a necessity.

l  Understanding conflict provide a path to accomplishing positive outcomes.

l  Conflict management  allow leaders grow healthy relationships within their organizations

l  Conflict management  part of a leader’s toolbox

l  Conflict  addressed in a timely manner

l  Leaders and  conflict  negative issues

l  Leaders can create an opportunity to improve team structure and dynamics

l  Changing, Developing, and Transforming organizations.


Day 5


l  What Great Leaders Know About Conflict Resolution

l  How Leaders Can Improve Their Conflict Resolution Skills

l  Separating Emotions from Conflict

l  Conflict Handling Styles and When They’re Appropriate

l  Good Things Can Come from Conflict

l  Attempt regular challenges to develop conflict skills.

l  community of like-minded leaders.

l  Develop the attributes of a conflict competent leader.




  • 08:30 – 10:15 First Session
  • 10:15 – 10:30 Coffee Break
  • 10:30 – 12:15 Second Session
  • 12:15 – 12:30 Coffee Break
  • 12:30 – 14:00 Third Session
  • 14:00 – 15:00 Lunch



 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack :