HR for Non - HR Professional
November 20 – November 24 \ 2022 : Kuwait
November 13 – November 17 \ 2022 : Amman
November 06 – November 10 \ 2022 : Amman
Introduction
As mentioned in the HR Industry Manpower Plan (HRIMP), Human Resource plays an important role in partnering
business leaders in developing a future-ready workforce. This in turn will contribute to business competitiveness and economic transformation. Globalization and automation, combined with the rise of digital workplaces and mobile workforces, are changing the way
businesses function and compete.
Human Resource is therefore, the key enabler in unlocking the full potential of our people and businesses.
HR for Line Managers course is designed to help line managers manage their staff better by
equipping them with critical HR skills. Also, this course focuses on key issues for line managers, such as handling employee interviews, on-boarding, appraisals, training, grievances, and much more.
Objectives
By the end of the course, participants will be able to:
Þ List and apply manager's HR functions
Þ Define the roles and responsibilities of managers in recruitment and onboarding
Þ Conduct effective performance appraisal meetings
Þ Identify and evaluate training needs
Þ Handle employees complaints, grievances, and turnover
WHO SHOULD ATTEND?
- Line managers, head of departments, team leaders and supervisors and anyone who wishes to gain knowledge and skills about the human resources functions and how to apply them effectively in his/her department.
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Getting the right people
Þ What HR is really about
Þ Human Resources Development and Evolution
Þ HR: towards a modern definition
Þ Ally with HR department
Þ The HR functions of managers
Þ Workforce planning
Þ Attracting the right talent through referrals
Þ Interviewing skills for line managers
Þ Building a job profile
Þ Preparing technical assessments
DAY 2:
Welcoming a new family member
Þ Onboarding - job orientation
Þ Does induction mean orientation or is there a difference?
Þ Benefits of induction and orientation program to employees and organizations
Þ First day on the job
Þ Induction content
Þ Role and responsibility of the new employee’s manager during the first few days
Þ Values, culture and code of conduct
Þ Evaluating effectiveness of on-boarding
DAY 3:
Performance management
Þ Definition of performance management
Þ Overview of the annual performance cycle
Þ Mistakes in performance management
Þ Employee assessment best practices
Þ 360 degree versus 180 degree
Þ Coaching, counseling and mentoring
DAY 4 :
Training and development
Þ Why Identify Needs?
Þ Identifying training needs
Þ Career development
Þ The career development process and links with HR
Þ Succession planning
Þ Building a personal development plan
Þ Learning styles
Þ On the job training
Þ Evaluating training effectiveness
DAY 5 :
Handling employee complaints
Þ Employee moral
Þ The definition of a grievance
Þ Grievances versus complaints
Þ The grievance handling procedures
Þ Your role before, during and after the exit
interview
Þ Analyzing turnover
Þ Healthy versus unhealthy turnover
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
4,250 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session