Essential Facilitation Skills and the Psychology of Groups
Objectives
At the end of this training seminar, you will learn to:
- Understand the facilitator role and basic principles of group processes
- Plan and structure an effective small group session, paying attention to helpful structures and interventions before, during and after a group event
- Use a variety of methods to direct and guide groups
- Identify and flex your facilitation style with self-awareness, authority and presence
- Develop strategies for managing dynamics in diverse cross cultural and inter-generational groups
- Accurately and skilfully capture and summarise information
Outline
Fundamentals of Facilitation
- What is Facilitation
- Four Guiding Principles for Facilitators
- Dimensions and modes
- The facilitator and the experiential group
- The six dimensions of facilitation
- Facilitator style
- Changing Role of the Facilitator
The Group Dynamic
- The Psychology of the Group
- Understanding Group Dynamics
- Positive and negative forms of group dynamics
- Psychological defensiveness
- The role of the Facilitator
- Group dynamic theory
- Avoiding Group-think - avoiding fatal flaws in group decision-making
Using the “World Café” Technique
- An introduction to the World Café methods
- The advantages and disadvantages of the method
- What are World Café Conversations?
- World Café Guidelines and design principles
- Café Etiquette
- Five Ways to Make Collective Knowledge Visible
- Collective Creativity
The Dynamics of Facilitation & Cultural Issues in facilitation
- Planning, hierarchical, co-operative and autonomous
- The meaning dimension
- The process of confrontation
- Feelings and emotional dimensions
- Planning and structuring exercises
- Cultural issues in Facilitation
- Understanding and appreciating cultural differences
Key Competencies and Tools of Facilitation
- Values of facilitation
- The importance of management commitment
- The roles of team member, project manager, project sponsor, facilitator and documenter
- Planning, preparing, conducting and following up a facilitated session
- How to identify and manage risks associated with using facilitated sessions
- Dealing with ‘Difficult’ People
- Techniques for small group work
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