Cisco IP Telephony
Objectives:
At the end of the course, participants will be able to know about:
- Learn how to use basic features on Cisco IP phones to place calls, answer calls, transfer and forward calls
- Learn how to use more advanced features which will make you more productive such as quickly setting up ad-hoc conference calls or forwarding your calls to mobile or home phones.
- Learn how to access voice mail from your Cisco IP phone.
- Learn how to use information services now available to you such as missed calls or accessing the corporate directory.
- Learn how to tailor your phone to your needs such as changing ring sound, adjusting the LCD display, adjusting handset and speaker volume.
- Learn how to maximize the use of your IP telephony solution by using your web browser to forward you calls when outside the offices as well as setting up speed dial numbers easily.
Outline:
- Basic User Features
- Connecting Your Cisco IP Phone to the Corporate Network
- Adjusting the Foot stand
- Placing a Call
- Answering a Call
- Ending a Call
- Stabilizing the Handset
- Transferring a Call
- Putting a Call on Hold
- Redialling a Number
- Using Call Park
- Advanced User Features
- Forwarding All Calls
- Placing a Conference Call
- Initiating a Meet-Me Conference
- Joining a Meet-Me Conference
- Using Call Pickup
- Using Group Call Pickup
- Information Features
- Accessing Online Help
- Using Call History
- Changing the LCD Contrast
- Setting Up Voice Mail
- Accessing Voice Mail
- Using a Corporate Directory
- Viewing Information Services
- Audio Features
- Changing the Ringer Sound
- Adjusting the Ringer Volume
- Adjusting the Handset, Speaker, and Headset Volume
- Muting a Call
- Web Browser Features
- Forwarding All Calls from the Web
- Configuring Speed Dial Buttons
- Subscribing to Information Services
Changing Your Subscriptions
Training Methodology:
This interactive training course includes the following training methodologies as a percentage of the total
tuition hours:-
30% Lectures, Concepts, Role Play
30% Workshops & Work Presentations, Techniques
20% Based on Case Studies & Practical Exercises
20% Videos, Software & General Discussions
Certificates
A Certificate of Completion will be issued to those who attend & successfully complete the programme.
Schedule
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session
14:00 – 15:00 Lunch
Fees
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
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