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Managing a World-Class IT Department

September 10 -  September 14\ 2023 : Istanbul

September 17-  September 21\ 2023 : Istanbul

September 24 -  September 28\ 2023 : Istanbul

Introduction

There are three things which matters most to any organization; People, Process and Technology or in short P.P.T!. People are the life-line and the most valuable asset to any organization. An organization can thrive and become prosperous with smart people or can fail and languish with outdated people. Process are like spider webs in any organization, they get created from the time an organization is born and continues to get cluttered over the period of time. Technology is the foundational platform on which an IT organization serves its customers. A world class IT team is one which can keep P.P.T in check and balance.

There’s lot happening in the industry today and in order to be the best IT organization in the world, one needs to be best in managing its people, process and technology. However, like a sports team which needs to constantly evolve itself to stay on top of the league, for an IT organization to stay on top it’s important to change and devolve continuously

 

Objective

By the end of the course, participants will be able to:

  • Learn the key skills needed to effectively manage a world class I.T. department, including:
    • Mastering techniques for efficiently managing people and resources
    • Determine organizational needs so you can deliver the right solutions
    • Taking control of your team, your time, and your budget, to achieve results
    • Making faster, more effective decisions and improving your negotiation skills
    • Overcome obstacles to success-within the department and across the organization
    • Increase your ability to lead, manage and motivate your IT team

 

WHO SHOULD ATTEND

  • IT professionals and senior personnel - including those who oversee IT operations, networks/systems, help desks and IT projects
  • This course will be of particular value to technical professionals who have been - or are about to be - promoted to a management position and experienced managers who are new to the technical environment

 

Outline

DAY 1

Leading and Managing the IT Department

  • Understand the responsibilities of the IT manager
  • Know how to value IT services
  • Communicate IT value to upper management, peers and end-users
  • Understand the responsibilities of the IT team leader

Managing Technology

  • Understand the Strategy for Managing Existing Technology
  • Understand the Strategy for Developing New Technologies
  • Be Aware of how to manage assets effectivel

 DAY 2

Using Influence

  • Understand the difference between position power and personal power
  • Be aware of the various influence strategies
  • Select the most effective influence strategy for the situation
  • Understanding negotiations, tactics and techniques
  • Use influence effectively to thrive as an IT manager

Strategic Decision Making

  • Apply strategic decision making
  • Recognizing strategic decisions and initiatives
  • Apply strategic decision making to vendor selection

 DAY 3

Developing the IT Strategic Plan and Budget

  • Using the mission as an IT driver
  • Defining the customer profile
  • understanding the partnership model
  • Creating a strategic plan
  • Planning and budgeting issues

Managing IT Quality

  • Understanding the importance of managing by process
  • Understand the definitions of quality
  • Applying maturity models
  • Using process management
  • Applying international standards

DAY 4

Building the IT Management Team

  • Evaluating Performance and metrics
  • Understanding delegation and motivation
  • Team building

Managing Projects

  • The Importance of Project Management
  • Defining Project Manager talents and skills
  • Understanding the principles of Project Management

 DAY4

Measuring IT Performance

  • Developing a measurement strategy
  • Creating a “Best Practices” based organization
  • Deploy metrics
  • Managing by facts
  • Integrate metrics into the strategic plan

Common pitfalls and lessons learned

  • Balancing technical and managerial requirements
  • Balancing tactical and strategic decisions
  • Evaluating new and existing technologies
  • Balancing management styles and culture

Certificates

A Certificate of Completion will be issued to those who attend & successfully complete the programme.

Schedule

  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch

 Fees

 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

4.250 USD$