The Essentials of Business Etiquette and Protocol

Objectives

By the end of the course, participants will be able to:

  • Explain how to behave correctly in both business and social situations
  • Describe how to interact and communicate effectively with different types of guests
  • Demonstrate appropriate personal and professional conduct
  • Plan VIP visits and formal occasions while executing the role of the ideal host
  • Apply proper communication etiquette
  • Implement different variations in protocol and etiquette from different cultures, nations and regions

Target Audience

Personnel officers, public relations professionals, events organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors

Course Outline

  • Principles of business etiquette and protocol
    • Definitions and concepts
    • Guiding principle
    • Importance of etiquette in business
    • Importance of protocol in business
    • The importance of manners
    • Creating the right corporate image
    • Six basic principles
  • Achieving communication success
    • Communication levels and definitions
    • The four principles of communication
    • Elements of the communication process
    • Communication delivery aspects
    • Barriers to effective communication
    • Overcoming communication barriers
    • Communicating across cultures
    • Managing perceptions and biases
    • Communication key qualities
    • Listening etiquette
  • Personal and professional conduct
    • Universal expectations for behavior
    • Etiquette for formal occasions
    • Handling difficult personalities
    • Four choices for dealing with various behaviors
    • International business etiquette
    • Customs and cultures
    • Best practices
  • Planning and hosting VIP occasions
    • Preparation for official visits
    • Protocol at events and summits
    • Key qualities of the ideal host
    • Seating strategies
    • Risk and contingency planning
    • Mistakes to avoid
    • Meeting at airports
  • Proper communication etiquette
    • Phone etiquette
    • Meeting etiquette
    • Email etiquette
    • Titles and forms of address
    • Exchanging gifts
  • Variations in protocol and etiquette
    • Administrative protocol
    • Flags, anthems and logos
    • Awkward situations and solutions
    • Panoramic view of variations

Training Methodology:
This interactive training course includes the following training methodologies as a percentage of the total
tuition hours:-
• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions

Certificates

A Certificate of Completion will be issued to those who attend & successfully complete the programme.

Schedule

  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch

 Fees

 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: