Management Skills for Office Manager
September 03– September 07 \ 2023 : Kuwait
September 03 – September 07 \ 2023 : Dubai
October 01 - October 05\ 2023 : Dubai
November 12—November 16\2023: Muscat
Introduction
Whether you are a new or an experienced office manager, it is easy to get overwhelmed by the multiple roles and responsibilities expected of you in the modern workplace. You probably got your job because you’re already smart, responsible and know how to get along with others. But now you are ready for a whole new level of excellence. To become an office management star requires a large dose of confidence, plus simple and effective strategies which you can use to get things done on time, build synergistic relationships and enjoy reaching your own professional development goals with ease.
This dynamic and essential Management Skills for Office Manager training course will help you see yourself and your office management role from a fresh new perspective. Starting with the foundation of self-knowledge, we will explore in depth what make you thrive and what holds you back. You will learn how to work with anyone on any level with credibility, confidence, clear communication and discover how to stop chasing your tail and manage your time and tasks to achieve daily tasks and reach long term goals with minimum stress and maximum job satisfaction.
This training course will feature:
Ü Practical strategies for managing your time and tasks to minimize stress and maximize success
Ü Best practices for organising your workspace and using technology effectively
Ü Techniques for communicating calmly, clearly, confidently with anyone
Ü Leading edge strategies for releasing limiting beliefs and patterns and becoming the most creative, confident and capable office manager you can be
Ü A tool box of methods you can use to make better decisions, think creativity and solve problems
Objectives
At this program's conclusion, participants should be able to:
Þ Prioritise and cope with multiple tasks without missing deadlines
Þ Think like a Manager – planning, making decisions and solving problems
Þ Manage their thoughts and feelings to improve self-confidence and self-empowerment
Þ Communicate effectively and assertively at all levels and in all situations
Þ Manage paperwork, diaries, meetings, presentations and phones more effectively
WHO SHOULD ATTEND?
This training course is suitable to anyone who works as office personnel as it will help them become more confident and effective at organising their work and their office to achieve maximum out-put with minimal stress. Further, this is suitable to a wide range of professional, but will greatly benefit:
Þ Administration Assistants
Þ Personal Assistants
Þ Secretaries
Þ Supervisors/Team Leaders
Þ Office Managers
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Time and Task Management
Þ Excellent office management – what does it look, sound and feel like?
Þ The Reality Model – how to get the results you want
Þ 10 timeless principles of successful time and life management
Þ Working smarter not harder with high leverage activities
Þ Using technology to manage your time and tasks effectively
DAY 2:
Self-Management
Þ Overcoming internal blocks, habits and the beliefs that hold you back
Þ Quantum Theory: How we create our own reality with consciousness
Þ How to stop reacting from emotion and start responding with emotional intelligence
Þ Overcoming ego and developing real self-confidence and self esteem
Þ Staying calm and clear in the midst of chaos, conflict and change
DAY 3:
Communication Skills
Þ Identity different styles of communication in yourself and others
Þ Overcoming fear and becoming a clear and direct communicator
Þ Managing conflicts through a win-win approach
Þ Listening skills – seeking to understand before being understood
Þ Understanding different personality types and how to deal with them
DAY 4 :
Brain Skills
Þ Mind Mapping techniques for every occasion
Þ Planning skills – using a Gannt chart to manage small projects
Þ Creativity and problem solving techniques
Þ Rational and Intuitive Decision-Making tools
Þ Whole Brain development
DAY 5 :
Career Management
Þ Develop your own brand as a professional
Þ Using phone and email and social media effectively
Þ Body Language – understanding others and projecting a positive self-image
Þ Planning and presenting your ideas confidently in front of an audience
Þ Creating excellent power point presentations that people remember
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
3,750 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session