Competency Development and Managerial Excellence for Operation and Production Supervisors


  • Develop a toolkit of competencies and methods to enhance every area of supervisor’s responsibility
  • Build an action plan for managing their human capital while developing an effective program for managing production assets
  • Learn how to leverage their personal supervisory style, apply time management techniques, run effective meetings and improve operator’s performance
  • Explore how to make the transition from control room or production operator to a supervisor


  • Operation and production personnel who have recently been appointed to a supervisory position
  • Operation personnel who desire a supervisory position
  • Existing operation supervisors who have not had formal supervisory training
  • Those who are responsible for managing operation and production departments


Roles, Goals and Motivation of Operation & Production Supervisor

  • Control room and production operators responsibilities
  • Supervisors as a master key for organizational success and development
  • Different methods of developing competencies
  • Adapting a competency framework for supervision
  • Behavioral and leadership competencies

Operation and production Success Factors

  • Assessing risks and decision-making
  • Techniques to improve the performance of operators
  • Dealing with Stress (shutdown, failures, emergencies, incidents and others)
  • Attitude for inspiring change and innovations leading to Continuous improvements
  • Skills for organizing and attending meetings

Techniques to Effectively Managing Operation Staff

  • Dealing with Diverse workforce and contractors
  • Analyzing problems and making critical decisions
  • Smart delegation
  • Supervisory staffing issues: orientation, discipline & conflicts
  • Training, mentoring and delegating.
  • Proactive and reactive roles and attitudes of supervisors
  • Apply time management techniques
  • Inter-personal relations and communication skills

Best Practice in Managing Your Assets

  • Best practices for applying precision operation technologies
  • Guidelines for assessing plant’s equipment performance indicators
  • Developing road map to achieve world class production department
  • Observation skills and linking with outcome/effects to others, impact on environment

Competency Development for Health and Safety Aspects

  • Best practice in health and safety improving plans.
  • Achieving excellence in plant’s safety behaviour
  • Commitment and compliance towards health and safety standards
  • Safety culture and performance indicators
  • Motivation & emplWoyee involvement
  • Strategies to establish no blame culture
  • Final remarks and programme closure


A Certificate of Completion will be issued to those who attend & successfully complete the programme.


  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch

Training Methodology:

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 20% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 10% Videos, Software & General Discussions
  • 20% Application
  • Pre and Post Test


 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: