Root Cause Analysis: Solving Problems by Eliminating Causes

Root cause analysis involves searching backwards from an undesirable effect or outcome to identify its causes. While "root cause" implies that there is a single cause responsible for a given problem, some effects actually have multiple causes that trigger them. Sometimes the multiple effects are independent of each other; other times, causes are interrelated where, if one cause is removed, the problem can no longer occur.

We all know that it is important to contain problems as soon as they occur or are discovered. However, what we generally see with problems are symptoms of the problem. The root cause is rarely apparent. While it is important to initiate an interim containment plan as soon as a problem occurs, it is even more important to invest the time and energy to identify and address the root cause or causes of those problems they so that they are less likely to occur in the future. 

Root cause analysis with corrective action is about getting to the source of a problem and then correcting it for good.

Root Cause Analysis with Corrective Action leads the learner through a four-step process for uncovering and eliminating sources of problems and defects. 

Root Cause Analysis Step 1: Form and Focus the Team, techniques to start up a team and understand the problem at hand are covered. 
Root Cause Analysis Step 2: Find the Root Cause, the role of chains of causes, Interrelationship Diagrams, the use of Causal-Impact Numbers plus the use of investigative techniques to construct a solid data trail leading to the root cause is covered. 
Root Cause Analysis Step 3: Fix the Root Cause, decisions matrices to evaluate potential solutions and select a robust, sustainable solution are explored. 
Root Cause Analysis Step 4: Finalize Solutions, covers actions to ensure the gains are held. A wrap-up lesson explores common barriers to root cause analysis with suggestions on overcoming the barriers.

Course Objectives
1. Learn how to establish an effective team environment for root cause analysis.
2. Clarify what the problem is and is not. 
3. Beginning with that symptoms of the problem, map a trail from the symptom to the root cause(s). 
4. Using data and investigative tools, identify the root cause.
5. Generate ideas to solve the root cause problem and select the most appropriate solution using decision matrices. 
6. Implement measures to ensure the gains made are held. 
7. Recognize common barriers to root cause analysis and apply techniques to overcome those barriers.

Intended Audience
All employees expected to do Root Cause Analysis.

Time to Complete
3 to 5 hours

Why Does My Company Need This Training Program?
If your company has nagging problems that you just can't get to the bottom of, then you need a structured way to get to those root cause and solve the problems for good. With our Root Cause Analysis with Corrective Action course your employees will learn how to do this without spending days away from work in a classroom and they will be equipped to start working with others to eliminate nagging problems for good.

Course Outline

Introduction: Root Cause Analysis Overview
. Overview of Root Cause Analysis
Day 1: Form & Focus the Team
. Form a Team 
. Focus the Team
. Understand the Problem

Day 2: Find the Root Cause
. Create a cause & effect diagram
. Explore chains of causes
. Study interrelationships
. Use data analysis & investigative tools 
. Identify root causes

Day 3: Fix the Root Cause
. Propose potential solutions
. Select the "best" solution
. Conduct a reality test
. Develop Action Plan to implement solution
. Verify the solution

Day 4: Finalize the Solution
. Validate the solution
. Update documentation
. Train
. Start audits
. Transfer knowledge

Day 5: Overcoming Barriers
. 10 barriers to Root Causes Analysis with potential remedies

Training Methodology:

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 20% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 10% Videos, Software & General Discussions
  • 20% Application
  • Pre and Post Test


 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: