Employee Engagement: Boosting Productivity and Retention


Employee engagement is not just an HR issue; it is primarily a business challenge that modern organizations are increasingly facing. According to Gallup International only 29% of employees are engaged in their work, 55% are not, and 16% are actively disengaged. The cost of employee disengagement is enormous; Gallup puts it at US$470 billion per year for the US economy. As such employee engagement and retention becomes a top priority for modern organizations who want to compete in the market, increase their market share and achieve higher returns on investment. In this course you will learn what employee engagement is all about, design appropriate surveys to measure it, and most importantly craft and implement successful engagement initiatives that impact overall business performance.

Course Objectives

By the end of the course, participants will be able to:

  • Defend the value of employee engagement to an organization and explain it
  • Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) model  for engagement
  • Design, build and implement the requirements for an engagement culture
  • Evaluate and track the impact of engagement on business performance
  • Craft specific HR practices aimed at increasing employee engagement
  • Identify, develop and champion the required change initiatives
  • Build comprehensive employee engagement surveys and interpret their results
  • Target Audience

    Managers who want to know the secrets of employee engagement, how it leads to improved productivity and customer service and how to encourage employees to go the extra mile. More specifically, the course is tailored to meet the needs of professional HR people as well as supervisors and managers whose primary responsibility is to engage and motivate their staff.


    Target Competencies

    • Employee engagement
    • Survey design, administration and interpretation
    • Rapport building
    • Interpersonal communication
    • Giving feedback
    • Relating and networking
    • Planning and organizing
    • Analytical thinking

    Training Methodology:
    This interactive training course includes the following training methodologies as a percentage of the total
    tuition hours:-
    • 30% Lectures, Concepts, Role Play
    • 30% Workshops & Work Presentations, Techniques
    • 20% Based on Case Studies & Practical Exercises
    • 20% Videos, Software & General Discussions


    A Certificate of Completion will be issued to those who attend & successfully complete the programme.


      08:30 – 10:15 First Session

     10:15 – 10:30 Coffee Break

    10:30 – 12:15 Second Session

     12:15 – 12:30 Coffee Break

    12:30 – 14:00 Third Session

     14:00 – 15:00 Lunch


     The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: