Essential Facilitation Skills and the Psychology of Groups


At the end of this training seminar, you will learn to:

  • Understand the facilitator role and basic principles of group processes
  • Plan and structure an effective small group session, paying attention to helpful structures and interventions before, during and after a group event
  • Use a variety of methods to direct and guide groups
  • Identify and flex your facilitation style with self-awareness, authority and presence
  • Develop strategies for managing dynamics in diverse cross cultural and inter-generational groups
  • Accurately and skilfully capture and summarise information


Fundamentals of Facilitation

  • What is Facilitation
  • Four Guiding Principles for Facilitators
  • Dimensions and modes
  • The facilitator and the experiential group
  • The six dimensions of facilitation
  • Facilitator style
  • Changing Role of the Facilitator

The Group Dynamic

  • The Psychology of the Group
  • Understanding Group Dynamics
  • Positive and negative forms of group dynamics
  • Psychological defensiveness
  • The role of the Facilitator
  • Group dynamic theory
  • Avoiding Group-think - avoiding fatal flaws in group decision-making

Using the “World Café” Technique

  • An introduction to the World Café methods
  • The advantages and disadvantages of the method
  • What are World Café Conversations?
  • World Café Guidelines and design principles
  • Café Etiquette
  • Five Ways to Make Collective Knowledge Visible
  • Collective Creativity

The Dynamics of Facilitation & Cultural Issues in facilitation

  • Planning, hierarchical, co-operative and autonomous
  • The meaning dimension
  • The process of confrontation
  • Feelings and emotional dimensions
  • Planning and structuring exercises
  • Cultural issues in Facilitation
  • Understanding and appreciating cultural differences

Key Competencies and Tools of Facilitation

  • Values of facilitation
  • The importance of management commitment
  • The roles of team member, project manager, project sponsor, facilitator and documenter
  • Planning, preparing, conducting and following up a facilitated session
  • How to identify and manage risks associated with using facilitated sessions
  • Dealing with ‘Difficult’ People
  • Techniques for small group work