Internal Consultancy Skills at Work


As business structures change, HR Professionals and other specialists are required to perform an internal consultancy role. This course covers the latest in accurate and informative material in relation to Internal Consultancy. An internal consultant is not the same as an external consultant and requires specific skills in communication, coaching and analysis. Typically the internal consultant is drawn from one of the teams of professional service providers where there is a history of supporting internal customers with specific problems. This course helps delegates develop the practical skills for internal consultancy in the workplace.

This course encourages delegates to:

  • Understand and apply the consultancy process in the workplace
  • Explore the theory and practice of Organisational Development (OD)
  • Understand the application of work psychology to their workplace
  • Manage change and prepare staff for change
  • Develop skills related to data collection and analysis


  • Develop internal consultancy skills
  • Understand the application of Organisational Development (OD)
  • Develop your communication, coaching and consultancy skills
  • Apply motivational coaching techniques
  • Understand Change and Change Management Principles
  • Develop skills related to data collection and analysis


This Course will be presented in a highly inter-active manner, with a very engaging presentation style.  DVD and video segments will highlight the major teaching features. A variety of Practical Sessions, Role Plays, and Case Studies are programmed into the seminar.


  • Well-equipped people to handle internal consultancy
  • Improved stakeholder and consultant relationship
  • Awareness of the importance of technical know-how for good consultants
  • Delegates Able to ascertain and fulfil customers needs
  • Manage customer expectations effectively


  • Acquire consulting skills from start to finish of a project
  • Develop interpersonal skills to communicate ideas, listen and provide support
  • Ability to agree or disagree constructively to clients
  • Able to ascertain and fulfil customers needs
  • Cultivate coaching skills to train and develop others


  • Professionals seeking to raise their consultancy skills
  • All HR Staff interested in Internal Consultancy
  • Team Leaders responsible for internal consultancy
  • Technical professionals who wish to develop their internal consultancy and communication skills
  • Individuals who desire to develop and facilitate internal consultancy projects

Day1 - Developing your internal consulting skills

  • The internal consultant’s role
  • How the internal consultant differs from line management and external consultancy
  • The consultancy cycle
  • Understanding what do your clients need from you
  • Client readiness and capability
  • Contracting
  • Disengaging
  • Case studies on Internal Consultancy

Day2 - Coaching Skills for Internal Consultants & Managers

  • What is Coaching and Coaching Boundaries
  • Introducing Workplace Coaching Techniques
  • Coaching Models
  • Key Motivational Coaching Skills
  • Limitations of Coaching
  • Introduction to the psychology of development
  • Key development principals
  • Workshop – Coaching skills practice

Day3 - Organisational Development (OD)

  • The Psychology of Work
  • History of OD
  • Putting OD into practice
  • The development of the modern organisation
  • Organisational Structures
  • The goals of data collection & research methods
  • Data Analysis Practical Workshop

Day4 - Effective Communication Skills for Coaching

  • Introduction to the psychology of communication
  • Understanding your personal communication style
  • Language – verbal & non-verbal (body language)
  • Listening skills
  • Emotional Intelligence (EI) & Emotional Competencies
  • EI – Giving Feedback Model
  • Facilitation techniques & skills
  • Workshop – Consultancy Techniques

Day5 - Change Management

  • Introduction to Managing Change
  • Defining the scale of organisational change
  • Approaches to Organisational Change
  • People Factors that Influence the Change Process
  • The Five Psychological Phases of Change Management
  • The Pressure-Performance Relationship
  • Overcoming resistance to change
  • Developing your personal action plan

Training Methodology:
This interactive training course includes the following training methodologies as a percentage of the total
tuition hours:-
• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions


A Certificate of Completion will be issued to those who attend & successfully complete the programme.


  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch


 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: