Managing Training & ROI



This  TRAINING will provide you with the key knowledge and skills to gain greater strategic value from engaging Training providers, as well as managing and leading your own organisational learning department.  This will be achieved through the ISO: 29993:2017, as well as mastering the principles ROI (Return Of Investment) in training and development.

ISO 29993:2017 is used as an international standard to manage and assess training in an organisation. It provides a quality process to certify the Training / Learning department as meeting international quality assurances standards in the service provided.  The focus of this highly interactive workshop will be the alignment of organisation learning in relation to ISO 29993:2017, in order to ensure the highest quality development procedures are applied.  You will also learn the key factors involved in achieving ROI for your critical people development interventions.  This is an essential workshop for those who are responsible for ensuring the correct engagement and quality assurance of learning in the organisation, as well as utilising mechanism to maximize ROI. 

 will highlight:

  • The standards required and practical implications of achieving the ISO 29993:2017 standards
  • Ensuring that proposed training programmes are relevant and achieve quality assurance to support planned expenditure
  • Using ISO 29993:2017 to structure the management of the training department, quality assurance, policies and procedures
  • Understanding of budget and financial planning methodologies, systems and processes
  • Key monitoring and evaluation metrics and data analysis, and demonstrating that ROI has been achieved
  • Self-action planning to meet ISO 29993:2017 criteria


At the end of this highly interactive workshop you will learn to:

  • Utilize ISO 29993:2017 as the business quality standard to manage the department and engage external learning service providers
  • Apply techniques to identifying business training needs
  • Develop and propose a business case for training to meet strategic business objectives
  • Analyse evaluation methods to aid the management and measurement of investment
  • Create a Self-developed Action plan for implementation of ISO 29993:2017

Who Should Attend?

This engaging and highly interactive workshop is suitable to a wide range of HR, L&D and Training professionals, but will greatly benefit those who:

  • Are wishing to understand the ISO 29993:2017 standards
  • Have direct responsibility for the training within the organisation and wish to gain greater effectiveness and efficiency in quality managing this
  • Have a strategic overview of the business (HRD / OD) and who may also be responsible for initiating training programmes or authorizing expenditure for training and wish to ensure that a robust quality system is in place for the organisation and the engagement of learning service providers
  • Are responsible for the planning and implementation of training programs at an operational level


Understanding The ISO 29990:2010

  • Business strategy: the need for long-term planning for future skills and competences
  • The ISO 29990 standard
  • Learning services for non-formal education and training
  • Basic requirements for service providers
  • Creating the business case for the training investment
  • The business case for training, learning & development

Defining Training Needs and Understanding Competencies

  • Understanding the training cycle and why it matters
  • Introducing Training Needs Analysis (TNA)
  • The role of competencies in learning & development
  • How competencies can be measured
  • TNA at corporate, department, team and individual level
  • Awareness of different learning styles and how to provide for them

Setting Objectives & Evaluating Training

  • Why clear and measurable learning objectives matter
  • Understanding and applying cost-benefit analysis
  • How to measure training return-on-investment (ROI)
  • What to measure: defining the measurement parameters and metrics
  • Training budget planning and formulation

Personal action planning

Training Methodology:
This interactive training course includes the following training methodologies as a percentage of the total
tuition hours:-
• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions


A Certificate of Completion will be issued to those who attend & successfully complete the programme.


  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch


 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: