Advanced Communication and Interpersonal Skills

About Course

This highly interactive training course investigates tried and trusted management processes, procedures and methodology used by many companies to build productive and cohesive units whilst establishing strong working relationships with people at all levels.  This training course will explore behaviour, communication and leadership styles.

Excellent communication is essential for the creation of a highly effective and productive organisation.  Even though we have sophisticate means of communication with each other, rarely to staff members actually communicate well on a one to one level. The art of building rapport with people is essential for developing trust, openness and meaningful relationships.

This training course will feature:

  • Practical solutions to work related issues through Neuro-Linguistic Programming, Emotional Intelligence and psychometric profiling
  • The knowledge and understanding necessary to move forward with enthusiasm and assurance
  • Advanced communication and motivation models essential to modern day business units
  • How to greatly enhanced leadership skills
  • A greater understanding of the behavioural traits of you customers, colleagues and social network


  • Develop strategies for creating a positive work environment
  • Recognise differing behavioural styles & learn to adapt to it in order to build lasting rapport
  • Understand your key roles in encouraging and developing your staff
  • Harness the power of personal motivation and effective communication
  • Massively improve your leadership skills


Who should attend this Course ?

  • Individuals with leadership potential
  • Individuals being developed for promotion
  • Individuals who need to communicate effectively to fulfill their role
  • Individuals who can disseminate newly learned skills within the workplace
  • Individuals who want to be able to build lasting rapport with those around them

Training Methodology:

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 30% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 20% Videos, Software & General Discussions
  • Pre and Post Test


Day One

Purchasing and the Organisation

  • Purchasing and its contribution to the organisation
  • The Supply Chain
  • The influence of the External Environment
  • Purchasing Organisations
  • The Procurement Cycle
  • Critical Supply Strategies

Day Two

Supplier Management

  • Transforming the Supplier Relationship
  • Supplier Evaluation Criteria
  • Appropriate Supplier Methodologies
  • Total Cost Approach
  • How to be a Good Customer
  • Shrinking the Supplier Base

Day Three

Communication and Change

  • Communication techniques of verbal, non-verbal and written
  • Methods of communication lead to more productive work and minimize stress
  • Communication and interaction openness develops trust
  • Identification of interpersonal interaction methods
  • Recognizing response to and perceptions of change
  • Analysing and preparing for the human reaction to change.

Day Four

Negotiation Techniques

  • Avoiding Confrontational Negotiating
  • Developing Active Listening Skills
  • Negotiating with an Angry Person
  • Power Closes that are used on the Buyer
  • Understanding the other Negotiator’s Power
  • Negotiation Tactics and Countermeasures

Day Five

Managing Procurement Talent

  • Attract And Retain Supply Management Talent
  • Supplier Measurement
  • Vendor Rating
  • Action Planning
  • Price, Cost and Value
  • Ways that Advanced Procurement can Improve Organisation’s Finances


A Certificate of Completion will be issued to those who attend & successfully complete the programme.


  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch


 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: