Management Skills for New Managers and Supervisors


Management Skills for New Managers & Supervisors is your guide to making this transition smoothly and successfully. Moving into a position of authority means meeting new challenges, taking on new responsibilities and mastering new skills.

In this program, you'll learn to:

  • Identify the four personality types
  • Use the C.A.R.E.S.S. method of listening
  • Build your self-esteem
  • Get your point across and fully understand others
  • Deal with resistance from former peers and supervisors
  • Develop a successful mindset
  • Avoid conflict


By the end of the course, participants will be able to:

  • Discover their role as new managers or supervisors
  • Apply different leadership styles to successfully lead and motivate their employees
  • Empower employees through motivation and delegation
  • Create and manage winning teams
  • Manage self, time, and stress in a restless work environment
  • Apply new tools and techniques to improve problem solving and decision making

Who should attend this course

  • New managers or supervisors
  • prospective managers or supervisors
  •  managers or supervisors with some experience but no formal training who wish to improve their managerial skills.

Course Methodology

This course uses the active-cooperative interactive methods in adult learning such as simulation exercises, lectures and presentations, case studies, and role plays. Also, several video segments in the related topics will be showed and discussed.


  • DAY 1 Responsibilities of new managers
    • Why most new managers and supervisors fail
    • Managing in the new competitive landscape
    • Managing for competitive advantage
    • Roles and responsibilities
    • The four functions and ten roles of management
    • Skills needed at different management levels
    • Common mistakes made by new managers and supervisors
  • Teams and leadership
    • Differences between teams and work groups
    • What makes a team?
    • How teams can fail
    • Characteristics of high performing teams
    • Stages of team formation
    • Teams dynamics and team building
    • Situational leadership and its application to team leadership
    • Current trends and issues
  • DAY 2 Mastering the art of motivation
    • Definition  motivation
    • Myths about motivation
    • The main theories
    • Current trends and issues
    • Implications for managers
  • DAY 3 Delegation
    • Definition of  delegation and why to delegate
    • Root causes of poor delegation
    • Learning the steps to effective delegation
    • Empowering and motivating employees through delegation
    • The dos and don’ts of delegation
  • DAY 4 Time and stress management
    • Definition of time management
    • Identifying your time wasters with the activity log
    • Dealing with and managing your time wasters
    • Start planning effectively
    • Using the priority matrix and to-do lists
    • Definition of stress
    • Causes and symptoms of stress
    • Techniques and approaches to managing stress
  • DAY 5  Problem solving and decision making
    • Tools and techniques
    • The traditional approach to problem solving
    • The helicopter view
    • The Ishikawa fishbone technique 
      • The How-How technique
      • The dos and don’ts of brainstorming techniques


A Certificate of Completion will be issued to those who attend & successfully complete the programme.


  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch

Training Methodology:

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 30% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 20% Videos, Software & General Discussions
  • Pre and Post Test


 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: