Managing People at Work


Managers face many challenges caused by the relentless pace of change, whether it’s new business models or the latest technical innovation threatening to disrupt a traditional industry.  Too often, these changes are seen as threats, but with the right analysis tools, an ability to think strategically and an understanding of how to communicate and implement the necessary organisational change, the best organisations are able to seize the opportunities in each situation. Many organisations don’t have the ability to adapt their strategy quickly enough to respond to, or anticipate the effects of strategic change.

This seminar shows you how to fix this by ensuring your leadership has real impact. You will develop a deeper appreciation of your prime leadership responsibility to make sense of external events, decide how to respond then lead your people to success.

You will explore the power of proven concepts, methods and tools to enable you think strategically about your industry, organization, partners and competitors as a ‘big picture’.  You will raise your sights to the real leadership challenges you and your organisation face, rather than the technical, operational and managerial challenges many managers are more familiar with.

You will gain the competencies to identify and remove barriers to success and learn how to deploy a complete strategic management system to effectively and quickly make the right changes to deliver strategic success.


By the end of the course participants will be better able to:

  • Understand the manager’s role
  • Motivate teams and individuals
  • Communicate goals and objectives
  • Delegate effectively
  • Develop their teams
  • Deal with poor performance issues
  • Manage change


Training Methodology

This seminar uses a range of leadership and strategy models, methods and tools along with group work, reflective exercises, situational simulations, individual feedback and case studies.

A feature of this seminar is the use of a strategic management system that provides a complete framework to help you lead the development and delivery of a strategy for your organisation. We also provide you with insights into aspects of your approach to dealing with uncertainty and handling conflict through leadership assessment instruments.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 30% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 20% Videos, Software & General Discussions
  • Pre and Post Test


Who should attend this course

This is the ideal programme for those who have had little or no formal management training but whose roles – now or in the future – entail line management responsibilities.

The programme is an ideal introduction to management but is also very useful as a refresher course.



What’s it all about?

  • Different approaches to management
  • Responsibility and accountability
  • Producing results
  • Managing teams
  • Developing individuals
  • Practical exercise

 effective motivation

  • Factors that motivate people
  • Key management theories explained
  • Minimising de-motivators
  • Using reward and recognition
  • Motivational questionnaire

 DAY 2

effective communication

  • ‘Walking the talk’
  • Does the organisation’s Mission Statement work?
  • Dealing with dissent
  • Delivering vision
  • Communication case study

effective delegation

  • The difference between delegating and assigning tasks
  • Why is delegation so crucial?
  • What can go wrong?
  • Best practice
  • Hints for effective delegation
  • Practical exercise

 DAY 3

effective team building 

  • Characteristics of successful teams
  • Team types and behaviours
  • How to build a successful team
  • Stages of team development
  • The dangers of cloning!
  • Team leadership style and traditional management style
  • Practical exercise


effective performance management

  • Dealing with poor performance
  • Standards, objectives, targets, etc
  • Delivering difficult messages
  • Developing individuals
  • Supporting the team
  • Case studies

effective change management

  • Dealing with change
  • The Change Curve
  • Communication, communication, communication!
  • Reactions to expect and how to deal with them
  • Involving the team



  • Course review / discussion
  • Preparation of action plans for building on the skills learnt
  • Conclusion


A Certificate of Completion will be issued to those who attend & successfully complete the programme.


  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch



 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: