Best Practices in Communication and Relational Skills

OBJECTIVES

 

  • Showing they are listening to and respecting others
  • Clarifying objectives and expectations and providing support as individuals seek to attain them
  • Developing a collaborative team culture where people work together to achieve goals and overcome challenges
  • Ensuring everyone contributes to discussions and all points of view are heard before making decisions that are then supported by the team
  • Using presentations to win recognition for team achievements and support for goals

WHO SHOULD ATTEND?

  • People who supervise others and wish to improve their relational skills
  • People who lead teams and wish to do so more effectively
  • People who have been identified as having potential for leadership roles
  • Executives who want to develop their capabilities in motivating and inspiring people

 

TRAINING METHODOLOGY

This interactive Communication and Relational Skills training course has lots of opportunities for participants to put into practice the skills they develop and enhance during the training course. We make the most of role-playing, questionnaires, syndicate work, case studies and video examples.

We will spend lots of time working one-on-one and in small groups to resolve the challenges participants face. They will leave with new ideas and skills they can implement immediately they step back into their teams. 

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 30% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 20% Videos, Software & General Discussions
  • Pre and Post Test

 

 

PROGRAMME SUMMARY

Research among global leaders identified the top ten communications skills for effective team management – active listening, giving feedback, relationships of trust, respect for others, collaboration, conveying vision, setting priorities, motivating, facilitating and negotiating. This Best Practices in Communication and Relational Skills training course provides practical techniques so you can master these skills to build high achieving teams where people feel valued. You will leave confident you can inspire and motivate team members to give of their best.

 
PROGRAM OUTLINE
Day 1 - Welcome & introductions; Sharpening up Active Listening; Giving Feedback
  • Paying attention to words and body language
  • Controlling ourselves so we can learn from others
  • Asking good questions and listening to answers
  • Checking understanding and reframing
  • Finding time-out space for one2one feedback
  • Keeping feedback timely and motivating
 
Day 2 - Building Relationships Based on Trust; Creating Respect for Others; Enabling Collaboration
  • Building truthfulness, responsiveness, consistency, loyalty and capabilities
  • Encouraging openness and willingness to share ideas and information
  • Developing a collaborative culture within our team
  • Rewarding accountability and collaboration
  • Developing a collaborative mindset
  • Creating a cohesive team with mutual respect
 
Day 3 - Conveying the Organisation’s Vision; Setting Clear Priorities; Motivating & Persuading
  • Creating a sense of urgency and purpose that motivates people
  • Creating ownership so the vision is shared and empowering
  • Clarifying deadlines and expected performance standards
  • Checking understanding and gaining agreement
  • Keeping people committed to the team
  • Giving opportunities to succeed
 
Day 4 - Facilitating Discussion & Debate; Win-Win Negotiations; Managing Effective Meetings
  • Paying attention to diverse personalities and undercurrents
  • Ensuring everyone contributes
  • Focussing on positive outcomes for all parties
  • Aiming for commitment, not just agreement
  • Key responsibilities of the meeting chair
  • Maintaining interest and participation during meetings
 
Day 5 - Giving Presentations; Action Planning
  • Structuring presentations so key points are understood and remembered
  • How to include a call to action that leads to change
  • A positive image: body language, dress code and voice
  • Building rapport with the audience
  • Avoiding pitfalls: stage fright, hostile questions, yawning and other problems
  • Developing a personal action plan

Certificates

A Certificate of Completion will be issued to those who attend & successfully complete the programme.

Schedule

  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch

 

Fees

 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: