Corporate Social Responsibilities



   Stakeholder expectations of how companies will carry out their operations have never been higher. In former times, an organization might have focused almost exclusively on delivering a financial return to its business owners. Nowadays communities, governments and other stakeholders clamour for their share of the rewards. They expect to see some social or economic benefit from the extraction, distribution, processing, or other productive functions that the company is involved in.

There are compelling reasons for companies to understand, analyse, and mitigate negative impacts from their operations, and they are expected to go further and create significant positive outcomes for the community.

The 5-day participative Developing and Implementing a CSR Framework training course will assist attendees in learning about how to adopt new and better sustainable business practices to increase the social responsibility of their organization’s. This training course will focus on how corporate social responsibility (CSR) can deliver a positive and strategic impact on host communities and other local stakeholders, using purpose-built tools and techniques.

Participants in the Developing and Implementing a CSR Framework training course will develop the following competencies:


l  Identification and analysis and Stakeholders expectations and needs

l  Application of the ISO 26000 definition of Social Responsibility

l  Assessment and management of Sustainability risks

l  Assessing the corporate impact on host communities

l  Planning for Stakeholder Engagement and Management

l  Recognition of bad CSR practices in the supply chain

l  Management competencies for CSR projects

l  Measurement of positive CSR impacts

l  Reporting and communicating CSR results

l  Using tools and techniques from the SEAT toolbox


Ø Objectives


At this program's conclusion, participants should be able to:

l  Explain the history, concepts, and Caroll's four-part definition of Corporate Social Responsibility (CSR)

l  Outline the reasons why CSR is important in the public and private sectors

l  Recognize how business ethics, CSR and corporate governance are converging

l  Illustrate the evolution and revolution of CSR

l  Implement the ten rules for effective CSR communication to reach optimal communication outcome

l  Create a competitive advantage by identifying various CSR challenge 




This training course will combine presentations with instructor-guided interactive discussions between participants relating to their individual workplace. Practical exercises, video material and case studies aiming at stimulating these discussions and providing maximum benefit to the participants will support the training.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

l  30% Lectures, Concepts, Role Play

l  30% Workshops & Work Presentations, Techniques

l  20% Based on Case Studies & Practical Exercises

l  20% Videos, Software & General Discussions

Pre and Post Test



 l  Developing and Implementing a CSR Framework is a stimulating and practical training course appealing to a broad spectrum of executives and decision makers, in operational and strategic functions, including;

l  Professionals involved in setting up or administering corporate responsibility or sustainability programmes in industries that impact communities, such as the extractive industries.

l  Individuals involved in planning and managing infrastructure development such as road construction and maintenance, water projects, or environmental services management

l  Team members working in operational functions, including community relations, human resources, supplier or public relations, and government affairs.

l  Officials in state-owned enterprises or government ministries involved in meeting the needs of stakeholders in their communities. 



Day 1



l  The scope of CSR

l  Profit, People, Planet – measuring the Triple Bottom Line

l  Using the ISO 26000 definition of Social Responsibility

l  Assessing Materiality to focus our CSR planning

l  Case studies of social responsibility in the extractive industries 

Day  2



  How do we impact the host communities in which we operate?

l  Stakeholder expectations of our organisation

l  Assessing and managing Sustainability risks with impacted communities

l  Developing Stakeholder Engagement and Management Plans

l  Case studies on Major challenges

o   Relocation of communities

o   Mine closure 

Day 3




l  Sustainability risks from suppliers and vendors

l  Combating child labour in our supply chain

l  Controlling contractor abuses in construction

l  Developing a sustainable approach to sourcing raw materials

l  Creating economic benefit through local procurement and employment 

Day 4


l  Developing local infrastructure

l  Initiating water supply and sanitation services

l  Supporting community health and education

l  Local workforce capacity building

l  Micro-credit supporting new SMEs

l  CSR Project Case studies

l  Characteristics of information relating to CSR

l    Rule #1: act first, talk later

l  Rule #2: the why and the wherefore

l  Rule #3: be prepared

l  Rule #4: CSR must be a boardroom priority

l    Rule #5: involve the employees

l  Rule #6: extract messages

l  Rule #7: everybody is different

l   Rule #8: embrace dialogue

l  Rule #9: become an example of good practice

l  Rule #10: responsible product brands


Day 5


How can we measure our success in CSR?

Key performance indicators to support the CSR plan

What should we report and why?

International measurement systems

o   Global Reporting Initiative (GRI)

o   UN Global Compact



  • 08:30 – 10:15 First Session
  • 10:15 – 10:30 Coffee Break
  • 10:30 – 12:15 Second Session
  • 12:15 – 12:30 Coffee Break
  • 12:30 – 14:00 Third Session
  • 14:00 – 15:00 Lunch



 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack :