Administration and Office Management Best Practices and Technologies
May 15 - May 19\ 2022 : London
May 09- May 13 \ 2022 : Istanbul
July 17 – July 21 \ 2022 : Kuwait
July 17– July 21 \ 2022 : Oman
September 04 – September 08 \ 2022 : Amman
October 02 - October 06 \ 2022 : London
Introduction
To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.
You will learn to prioritize, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviors. Finally you will gain self-management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.
Objectives
Participants attending the training seminar will:
Ü Apply and gain a good working knowledge on administration and office management, best practices and technologies.
Ü Define the new roles of executive assistants and administrators.
Ü Use technology to get more done and to stay connected with the office and their boss.
Ü File, document, sort, index and retrieve corporate documents, records, and reports.
Ü Identify quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
Ü Demonstrate better command of the English language including the meaning and spelling of words, rules of composition, and grammar.
Who Should Attend?
Ü This course is intended for executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The program offers a challenging opportunity to enhance interpersonal communication skills, people skills, and especially English business writing skills.
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Introduction
Ü New Roles for New Times·
Ü The Changing Organization
Ü The Role of Management in The Workplace
Ü New Roles for New Times (cont’d)·
Ü Optimizing Communication and Influence
Ü Fostering a Professional Attitude
Ü New Roles for New Times (cont’d)Producing Results from Various Activities
Ü New Roles for New Times (cont’d)Use of Technology to Get Training Wrap-Up
DAY 2 :
Mastering Data Management and Office
Etiquette Basic Modern Office Etiquette
Ü What Not to Do in your Cubicle
Ü Mastering Data Management and Office Etiquette (cont’d) Telephone and Email Etiquette, Skills, and Courtesy
Ü Records Management (Filing and Documenting Soft and Hard Copies)
Ü Mastering Data Management and Office Etiquette (cont’d) Indexing, Archiving, and Retrieving Data and Documents
Ü Mastering Data Management and Office Etiquette (cont’d) Handling Office Finances and Petty Cash
Ü Training Wrap-Up
DAY 3 :
Creating a Motivating and Productive Office Environment Understanding Office Design as Part of Enhancing Productivity
Ü Feng Shui Office Design: The Art of Working (Tips and Basic Steps)
Ü Creating a Motivating and Productive Office Environment (cont’d) Communicating with Employees for Better Results
Ü Dealing and Communicating with Different Cultures at Work
Ü Advanced Communication Skills for Administrators Preparing Powerful Short Presentations
Ü Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.)
Ü Advanced Communication Skills for Administrators (cont’d) Dealing with a Difficult Boss
Ü Training Wrap-Up
DAY 4 :
Time and Project Management for Administrators Six Steps to Great Time Management
Ü Time and Project Management for Administrators (cont’d) Preparing for Meetings and Conferences
Ü Preparing Meeting Agendas and Minutes
Ü Time and Project Management for Administrators (cont’d) The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas
Ü Time and Project Management for Administrators (cont’d) Event Planning and Project Management (Template)
Ü Training Wrap-Up
DAY 5 :
The Impact of Technology on the Administrator’s Roles and TasksThe Use of Smart Phones to Stay Connected and Liaise with Others
Ü The Impact of Technology on the Administrator’s Roles and Tasks (cont’d)Synchronizing your Smart Phone with your Computer for Updates
Ü The Impact of Technology on the Administrator’s Roles and Tasks (cont’d)The Use of Electronic Devices to Research, be Informed and Report on Timely Basis
Ü Practical Exercises
Ü Training Summary
Ü Giving of Training Certificate Completion
Ü End of the Course
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
4.250USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session