Professional Total Quality Management
September 17– September 21\ 2023 : KUWAIT
October 01 - October 05 \ 2023 : DUBAI
October 15 - October 19 \ 2023 : DUBAI
November 12 - November 16\2023 : KUWAIT
Introduction
IACT Professional TQM course is a completely structured, comprehensive, and organization-wide approach taken towards organizational structuring and management that continuously seeks to improve the quality rendered by the products, services belted out by the organization and the productivity of the resources handling the product. The aim is to continuously induce quality at each and every step of the organisational workflow in a bid to refine and fine-tune the processes and receive continuous feedback as per customers’ norms to refine still further.
Professional Total Quality Management course is an intensive programme where delegates will be learning about Introduction to Total Quality Management, Approaches of TQM, Process & Implementation of TQM, Requirement of TQM, Principles of TQM, Quality Association with TQM, Cost of Quality and also about Concluding Remarks – A Case Study on TQM.
This training course will empower you with a complete and detailed understanding and knowledge of total quality management. Since total quality management is a known concept recognised and practised by all departments and organisations.
Objectives
Þ The required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organisation, in turn supporting career growth and progression
Þ The necessary confidence and knowledge to train other professionals on total quality management
Þ The ability and knowledge to contribute to organisational growth and development by delivering better quality, following the requirements of clients
Þ The confidence, experience and understanding to check existing processes and procedures followed within the organisation for adherence to standards set and suggesting changes if required
Þ The required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organisation
Þ To describe the importance of quality models.
Þ To identify various quality concepts.
Þ To compare various TQM philosophies.
Þ To apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
Þ To discuss widely-used improvement methodologies.
Þ WHO SHOULD ATTEND?
Ü For those involved in TQM or those who want to learn more about the topic
Ü Managers or directors who have the responsibility of implementing TQM in their Organisation
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1: Introduction to Total Quality Management (TQM) Concepts
Þ Definition of Quality and Quality Models
Þ History of Quality
Þ What is TQM?
Þ The Relationship Between ISO 9000 and TQM
Þ Benefits of Implementing a Quality Model
Þ The Cost of Poor Quality.
Þ The Gurus Comparison (Deming, Crosby, Juran, Etc.)
Þ National Quality Award:
Þ The Malcolm Baldrige National Quality Award
Þ EFQM.
Þ Choosing the Right Model for Your Organisation.
Þ The Quality Maturity Ladder.
DAY 2: The Success Elements of TQM
Þ Customer-Driven Quality.
Þ Plan-Do-Check-Act Model (PDCA).
Þ Eight Step Problem-Solving Methodology.
Þ Process Thinking.
Þ Eliminating the Non-Value Added.
Þ Management by Facts and Data.
Þ Continual Improvement and Kaizen.
Þ Enhanced Employee Participation and Decision-Making through Idea Generating Systems.
Þ Employee Reward and Recognition.
DAY 3: Tools for Total Quality Management
Þ What Is a Quality Tool?
Þ The Seven Quality Control Tools.
Þ Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification.
Þ Benchmarking
Þ Failure analysis
Þ PDCA (Plan–do–check–act) cycle
Þ Process management
Þ Product design control
Þ Statistical process control
Þ Brainstorming.
Þ Tree Diagrams: How-How and Why-Why Diagrams.
Þ Force Field Analysis.
Þ Affinity Diagrams.
Þ Process Mapping.
Þ Poka Yoke.
Þ Lean Thinking.
Þ Visual Management and5S Programme.
Þ Six Sigma.
DAY 4 : Elements of Total Quality Management
Þ Ethics
Þ Integrity
Þ Trust
Þ Training
Þ Teamwork
Þ Leadership
Þ Recognition
Þ Communication
Day 5 : Steps to Implement a Total Quality Management System
Þ Identify the need for change
Þ Clarify vision and mission with management and employees
Þ Survey key customer groups
Þ Identify critical success factors (CSFs)
Þ Map major processes/sub-processes
Þ Train and re-train employees
Þ Develop improvement plan
Þ Measure and report
Þ Challenges to Total Quality Management
Þ Constraints by quality culture
Þ Autocratic style of leadership
Þ Lack of employee commitment
The improper channel of communication
Quality certifications regarded as bureaucratic exercise
Problems identifying customer needs
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
3,750 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session