October 06—October 10/2024 : Dubai

October 20—October 24 /2024 : Dubai

Introduction

The IACT Course on The focus of this Organizational Excellence training is to give participants a basic understanding of Excellence concepts

and the conditions necessary to create a high-performing organization. Topics covered include the roles of leadership and customer focus, how to

measure and establish the correct performance metrics, and how to define value from the perspective of stakeholders.

 Objectives 

At this program's conclusion, participants should be able to:

Þ Study effective team operations
Analyze effective communications strategies
Understand how to give and receive effective feedback
Consider tools for motivating and delegating
Explore leadership styles
Examine construction of a learning environment
The role of Leadership and Customer Focus in achieving Excellence
The importance of measurement, and how to establish the right measurements, to induce the right behaviors that support the Operational Excellence strategy.
Define and establish a clear and executable Operational Excellence strategy
Define the appropriate performance metrics that align with the strategy

 WHO SHOULD ATTEND?

All Leaders and Professionals
Management Professionals
Team Leaders
Supervisors
Technical Staff

Course Methodology

The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.  

Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate

your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions

Pre and Post Test

DAY 1:

Getting a Grasp on Matrix Teams

Þ Introduction: What is Matrix management?

Þ The 5W1H (What, Who, When, Where, Why & How) of matrix-managed teams

Þ The dimensions of matrix team working: Functional, Cross-functional, Global, Extended

Þ The implications of teams having two 'Chains of Command'

Þ The advantages and challenges of matrix teams

Þ The outputs of matrix management: Leadership and Management perspectives

Þ Leader’s Roles in Matrix Teams 

Þ Matrix vs Traditional teams: Differences in leadership,

Þ Appropriate level of involvement and control

Þ Providing direction working inside the group vs positional authority

Þ Cross-functional accountability for matrix team leaders

DAY 2: 

Key Behaviours and Skills Required

Þ The skills, qualities and attributes needed in matrix management

Þ Understanding impacts of leaders’ style and influence on the team

Þ Communicating and controlling at appropriate levels for matrix team leaders

Þ Managing Projects: Lifecycle, tools, triple constraints and critical success factors

Establishing a Matrix-based Team – Tools and Techniques

Þ The makeup of high performing matrix teams

Þ Group process facilitation – enabling the team to achieve

Þ Team problem solving – encouraging collaboration and collective management control

Þ Team decision making – empowering the team to reach their own decisions based on team’s charter

Þ Team communication – representing the voice of the team within the wider organization

Advanced Matrix Leadership Requirements

Þ Application Planning - Developing a practical application plan focused on your own specific matrix team

DAY 3 :

Cross-Functional Management

Þ Two Components of a Policy

Þ Two Interwoven Goal Categories

Þ Cross-functional Superordinate Goals

Þ Strategic Cross-Functional Management

The Cross-Functional Manager’s Profile

Þ Essential people skills for effective Cross-Functional Management Principles

Þ Intrapersonal and interpersonal skills for the Cross-Functional Manager

Þ Your preferred behavioural style

Þ Understanding the model for Cross-Functional Management Success

DAY 4

 Cross-Functional Management through Developing Relationships with Others

Þ The introverted neutral and analytical perfectionist

Þ The extraverted relational & decisive exhorter

Þ Optimizing the Cross-Functional Manager’s natural strengths

Þ Day Nine: Effective Teamwork

Þ Defining Teams

Þ Establishing Team Norms

Þ Building Team Trust

Þ The Stages of Team Development

DAY 5

Action Plans for Effective Cross-Functional Management

Þ Implementing Cross-Functional Team Guidelines

Þ Task-Oriented Tools and Group Process Techniques

Þ Dynamics of Cross-Functional Teams

Þ Individual and Organizational Implications

Þ Evaluating Team Performance

Þ Why Cross-Functional Teams May Fail

Þ Your Personal Action Plan

Fees:

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

 4,250 USD$

Schedule:

08:30 – 10:15 First Session

10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session