Total Quality Management in Laboratory Operations
November 03—November 07\2024 : Dubai
November 17—November 21\2024 : Dubai
Introduction
This course explain Laboratory quality that can be defined as accuracy, reliability and timeliness of reported test results. The laboratory results must be as accurate as possible, all aspects of the laboratory operations must be reliable, and reporting must be timely in order to be useful in a clinical or public health setting.
When making measurements, there is always some level of inaccuracy. The challenge is to reduce the level of inaccuracy as much as possible, given the limits of our testing systems. An accuracy level of 99% may at first glance appear acceptable, but the resulting 1% error can become quite large in a system where many events occur, such as laboratory testing. Laboratories produce test results that are widely used in clinical and public health settings, and health outcomes depend on the accuracy of the testing and reporting. If inaccurate results are provided, the consequences can be very significant, including: unnecessary treatment
Objective
At the end of this course, you will be able to:
Apply international standards and statistical techniques to manage the quality of your services. The intent is to view quality from a holistic point of view to gain an appreciation for how the pieces of the entire management system interact to protect the integrity of the lab’s output. Workshop participants are expected to share their experiences and best practices.
Training Methodology
Project management knowledge, skills, tools and techniques are taught through case studies, experiential exercises and practical examples that can used immediately to improve your project results.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Who Should Attend
Current managers who are seeking innovative ways to improve their laboratory’s quality system and for chemists aspiring to laboratory management.
Outline
Day 1
The Quality System
The importance of laboratory quality.
Overview of the quality management system
The quality management system mode
History of laboratory quality management
International laboratory
Defining the Laboratory's Quality Plan
Organization
Organizational requirements for a quality management system
Organizational structure
Organizational functions: implementation
The laboratory quality manual
Day 2
Facilities and safety
Laboratory design
Geographic or spatial organization
Physical
Identification of risks
Personal protective equipment
Emergency management and first aid
Equipment
Overview.
Selecting and acquiring equipment
Implementing an equipment maintenance programme
Troubleshooting, service, repair and retiring equipment
Equipment maintenance documentation
Personal protective equipment.
Day 3
purchasing and inventory
Implementing an inventory management programme
Quantification
Receipt and storage of supplies
Monitoring inventory
Process control—sample management
The laboratory handbook
Sample storage, retention and disposal
Process control—introduction to quality control
Day 4
process control—quality control for quantitave
Control materials
7Establishing the value range for the control material
Graphically representing control ranges
Interpreting quality control data
Using quality control information
Process control—quality control for qualitative and semiquantitative procedures
Quality control materials
Quality control strain
Quality control of microbiological media
Day 5
external quality assessment
Other external quality assessment methods
Comparison of external quality assessment methods
Managing external quality assessment in the laboratory
Assessment—norms and accreditation Overview
International standards and standardization bodies
National standards and technical guidelines Certification and accreditation
Process of accreditation
Benefits of accreditation
Recruitment and orientation
Sources and consequences of laboratory error
Tools for process improvement
Schedule
- 08:30 – 10:15 First Session
- 10:15 – 10:30 Coffee Break
- 10:30 – 12:15 Second Session
- 12:15 – 12:30 Coffee Break
- 12:30 – 14:00 Third Session
- 14:00 – 15:00 Lunch
Fees
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack:
4.250 USD$