Advanced Supervisory Skills
- A 2-Week Training Course
Introduction
The goal of this comprehensive two-week Management & Leadership development programme is to provide managers with a range of essential supervisory skills that will help them to reduce the stress and improve the effectiveness of their role.
The course covers skills that enable them to manage their time, solve problems and communicate with their team in a more effective manner.
Who should attend?
This training course is designed for:
Senior and experienced supervisors who would like to develop into managerial responsibility
Supervisors who would like to develop into a more senior supervisory role
Senior supervisors who would like to refresh and develop their skills
Supervisors who would like to develop their practical and relevant skills and techniques
Senior team leaders
Senior project supervisors
Outline
Day 1
This Advanced Supervisory Skills course will cover:
SETTING OBJECTIVES AND TARGETS
Where are you now and where do you want to be, by when?
Plan and actions required to achieve these objectives
Improve organisational, team and individual performance with quantifiable targets
Monitoring, measuring and feeding-back results
Day 2
LEADERSHIP
Vision, roles and responsibilities of an inspirational leader
Qualities, skills and commitment required
Adapting leadership styles to different situations
Overcoming the challenges of leadership
Day 3
MOTIVATION
Factors which motivate you and others
Achieving organisational goals with a motivated workforce
Increasing motivation to improve individual performance
Management skills required to motivate individuals and teams
Day 4
TEAM BUILDING
Characteristics of an effective team
Roles and responsibilities of individuals in the team
Building a strong team which delivers results
Delegating, appraising, evaluating, coaching and mentoring skills for teambuilding
Day 5
VERBAL COMMUNICATION SKILLS
Structure simple messages using appropriate language and delivery
Listen attentively to ensure mutual understanding
Generate productive and open discussions to solve problems
Overcome the barriers to effective verbal communication
Day 6
INFLUENCING SKILLS
Analysis of factors which influence people
How to influence people without power and authority over them
Chairing and participating in meetings which produce results
Finding common ground and reaching agreement
Day 7
ASSERTIVENESS
Characteristics and skills of assertiveness
Handling difficult people with confidence
Giving feedback and receiving criticism constructively
Responding appropriately to aggressive, assertive and passive people
Day 8
CREATIVE PROBLEM SOLVING AND DECISION MAKING
Analysis of causes, symptoms and implications of a problem
Generating a range of creative solutions
Prioritising options against objective criteria to make a decision
Implementing decisions, evaluating results and responding to feedback
Day 9
TIME AND STRESS MANAGEMENT
Prioritising and organising work according to goals
Eliminating time wasters
Identifying the causes and symptoms of stress
Planning and implementing your strategy to avoid burnout
Day 10
Work shop
Prioritising and organising work according to goals
Generating a range of creative solutions
Prioritising options against objective criteria to make a decision