Creative Problem Solving and Decision Making

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    Wednesday, 27 September 2017
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    Leadership - Management - Quality Management

About  course

Explore complex, multi-actor systems in which one factor influences all other factors. For instance, how innovative energy technologies merge into the existing energy system, or how new transport possibilities impact current processes. Armed with this information, learn to decide whether they should be further developed, consider possible negative results and weigh associated costs.

There are multiple ways to make decisions, but one way proven to be very useful is the analytical approach - a methodology for making the problem explicit and rationalising the different potential solutions. In short: analysis based support of decision making, design and implementation of solutions.

Creative Problem Solving and Decision Making as a course teaches you this method.

objectives
Upon completion of this workshop, participants will be able to;

  • Interpret key terminologies used in problem solving and decision making process
  • Apply a structured six steps  approach toward problem solving and decision making
  • Gather information on a perceived problem
  • Write a workplace problem statement or problem definition
  • Analyse and identify the root causes of problem at workplace
  • Produce multiple solutions using creative or innovative thinking techniques to generate ideas to solve workplace problems
  • Select the suggested solutions using various techniques for the most feasible one to implement
  • Work out an implementation action plan to resolve the problem
  • Evaluate the effectiveness of the implemented solution

 

Who Should Attend
All levels of Managers,Executives and Engineers

Outline

DAYT 1
Introduction to Problem Solving
Key Terms and Definitions (Problem Solving)
Common Symptoms; Problem relating to and affecting others and impact on organisation

  • Group Discussion
  • Scenario

DAY 2 

Information gathering on perceives problem- Scenario
Identifying Root Causes

  • Three Methods
  • Group discussions

DAY 3

Generating “Solution Ideas” using creative thinking

  •  What is Creative Thinking?
  • Turning mind towards creativity thinking

 DAY 4

Solution Seeking Ideas and Creative Thinking Techniques

  • Flow chart
  • Force Field Analysis
  • Seven Rules of Brainstorming
  • How to’ Concept
  • Scamper Technique
  • What if Statements
  • Affinity Diagram
  • Brain Writing
  • Six Thinking Hat
  • Duncher Diagram
  • Lotus Blossom Technique
  • Group Discussions

DAY 5 

Evaluate Each Solution Ideas for Possible Solution to Root Cause of a Problem

  • Testing the Solutions Using Four R’s
  • Decision Tree
  • Cost/Benefits Analysis
  • Setting Criteria’s
  • Decision Matrix
  • Group Discussion


1.    Implementation, Action Plan and Follow–up
2.    Evaluating for Effectiveness

Certificates

A Certificate of Completion will be issued to those who attend & successfully complete the programme.

Schedule

  08:30 – 10:15 First Session

 10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

 12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

 14:00 – 15:00 Lunch

Training Methodology:

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

  • 30% Lectures, Concepts, Role Play
  • 30% Workshops & Work Presentations, Techniques
  • 20% Based on Case Studies & Practical Exercises
  • 20% Videos, Software & General Discussions
  • Pre and Post Test

Fees

 The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: