Emotional Intelligence for Workplace Success
Are you going through emotionally-charged challenges at work or in your business? How is your office dealing with conflict, miscommunication, and anger? How do you handle yourself and others in tough situations?
This program will help you learn the role of emotions in our daily life and the basics of emotional intelligence and its practical application. Vital emotional and social skills, based on the EI framework, are discussed to help you navigate the nagging issues and irritating challenges in your business or workplace.
Objectives
• Understand why emotions are key, what Emotional Intelligence (EI) is and how to build your EI skills
• Raise your self-awareness and identify your strengths, challenges and emotional “hot buttons” in order to manage them proactively and effectively
• Build your understanding of underlying motivations and values which drive relationships and behaviours in order to cultivate more positive relationships
• Raise your awareness of different communication styles and how to communicate more effectively to get the results you want
• Minimize conflict and increase productivity by better managing the emotional impact of office politics and working with others
• Whether in a leadership or peer position – learn to leverage your understanding of others’ strengths and needs to build high-functioning teams
• Build your confidence and ability to make better decisions
• Receive takeaway tools and strategies and build your personal action plan to strengthen your EI
Who Should Attend
This program will appeal to professionals, supervisors and managers at any level including executives, project managers and team leaders, and non-supervisory employees who wish to build their interpersonal skills.
This training seminar will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video / DVD material. The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.
Outline
Certificates
A Certificate of Completion will be issued to those who attend & successfully complete the programme.
Schedule
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session
14:00 – 15:00 Lunch
Fees
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: