October 28 – November 01 \ 2024 :London

Introduction

   This IACT training seminar provides an insightful and revealing strategic analysis of the negotiation process, and then goes on to detail key highly effective practical tools and techniques that can be used in a range of negotiation and conflict scenarios. Delegates will leave this course having significantly improved their ability to add value through the negotiation and conflict management processes and will have enhanced their capacities as managers and leaders.

    Developing and enhancing our ability to negotiate more skillfully and manage conflict more effectively are amongst the most valuable skills we can acquire to improve our workplace performance and advance our careers and personal development. Not only does developing these skills enable us to negotiate better deals and commercial agreements, they also enable teams to be managed more efficiently, promote more constructive interactions with customers, clients and colleagues, and allow difficult interactions to be handled more  successfully.

Methodology

The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

• 30% Lectures, Concepts, Role Play
• 30% Workshops & Work Presentations, Techniques
• 20% Based on Case Studies & Practical Exercises
• 20% Videos, Software & General Discussions
• Pre and Post Test

Conflict Management Training Resolutions

Conflict Management Training Resolutions

Objectives

At the end of the course, participants will be able to;

• Understand how to increase emotional intelligence (EQ) at work
• Identify different behavioral styles, and learn to manage them
• Negotiate with greater confidence
• Learn how to achieve win-win outcomes in negotiations
• Learn how negotiation can be used to increase performance
• Gain insights into personal strengths and areas for development
• Recognize and handle your own emotions
• Understand and practice conflict management techniques
• Acquire techniques to handle stress and cope with pressure

Who should attend this Course?

• This IACT training course is designed for managers and team leaders but will benefit any professional wishing to broaden and improve their skills in self-management, interpersonal influence, conflict-handling and negotiation

• It will also help anyone moving into a leadership role to increase their personal impact and effectiveness.

Conflict Management Training Resolutions

Outline

DAY 1:Negotiation and Conflict Management

·         Negotiation – what is it and how is it defined?

·         The increasing importance of negotiation and conflict management

·         Sources of conflict in organizations

·         How and why conflict escalates and preventing conflict escalation

·         Conflict management strategies

·         Conflict meets negotiation – understanding the two distinct negotiation behaviors

·         Assessing your own personal negotiation style

·         Negotiation as a mixed motive process

DAY 2:Practical Negotiation Strategies

·         Key practical strategies to use in negotiations

·         Value claiming distributive negotiation strategies

·         BATNA, Reserve Point, Target Point

·         Opening Offers, Anchors, Concessions

·         Value creating integrative negotiation strategies

·         Sharing information, diagnostic questions & unbundling issues

·         Package deals, multiple offers and post-settlement settlements

·         The four possible outcomes of a negotiation

DAY 3:Preparing, Power and Body Language

·         Identifying underlying interests

·         Planning and preparing to negotiate

·         Internal & external preparation, synthesis and situation assessment

·         The four phases of negotiation

·         The sources of negotiating power

·         Communicating through body language

·         Interpreting body language and nonverbal behaviour

·         Dealing with confrontational negotiators

DAY 4: Mediation Techniques as a Powerful Negotiation Tool

• Packaging and pr sending information to exert influence
• Active listening and negotiation
• Putting negotiation in context – the major dispute resolution processes
• Negotiation, Mediation, Arbitration and Litigation
• Mediation as a facilitated negotiation
• Techniques of the mediator – practical mediation skills
• Working in negotiation teams
• Strategies for improving negotiating team effectiveness

DAY 5 : International, Cross Cultural and Deal Negotiations

• International and cross cultural negotiations
• Cultural value and negotiation norms
• Advice for cross cultural negotiations
• Putting together a deal – the main considerations
• International deal building
• Applying learning to a range of organizational situations
• Summary – building a better negotiating organization

Schedule:

08:30 – 10:15 First Session

10:15 – 10:30 Coffee Break

10:30 – 12:15 Second Session

12:15 – 12:30 Coffee Break

12:30 – 14:00 Third Session

Fees:

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

London : 5.250 $

Istanbul : 4,500$

Amman : 4.250 $