November 11—November15\2024:Kuala Lumpur
November25—November29\2024:Kuala Lumpur
Introduction
When you use data-driven performance management techniques, you can better track and analyze key performance indicators (KPIs) to get a clear picture of what’s working and what’s not. You can pinpoint areas of improvement and provide targeted support to help your team reach their full potential.
IACT Effective Performance Management and Analysis course to gain best practices on how to effectively analyze and use data to improve your organisations performance.
The performance of your people is a key factor in achieving your strategic goals. Managing them effectively is more about the people than the task and the ability to motivate your team by helping them focus on exactly what needs to be done and when, will lead your team to excel.
Successful organizations employ a rigorous system to evaluate and measure employee performance. Discover how to improve your firm's practices. When measuring human performance, learn how to use a combination of hard numbers and soft intuitive insights.
Objectives
Participants attending the training seminar will:
Þ Enhance how you measure performance
Þ Increase your organisation’s performance through the effective use of data
Þ Enable change by utilising tools such as the scorecard and success mapping
Þ Make intelligent business decisions through the efficient collection of data
Þ Gain best practice from organisations who have improved their performance
Þ be able to analyse an organization use of performance measurement tools and processes, and identify its impact on the oranizations competitive advantage/goal achievements
Þ be able to analyse different industries approche to performance measurement and management
Þ demonstrate an understanding of how performance measurement system and processes are related to performance management practice including the organisations social and culture relations, and the employees engagement and motivation
Þ enable to analyse the organizations use of performance data for strategic, tactical and operational decisions
Who Should Attend?
Ü This course is suitable to a wide range of professionals but will greatly benefit:
Ü Individuals who will lead or play a key execution role in performance improvement initiatives in their public sector organization
Ü Public Sector Managers and Team Leaders
Ü Supervisors responsible for the use and application of performance management and appraisal techniques within the Public Sector
Ü Performance Management Officers
Ü Human Resource Directors
Ü Employee Relations Managers
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
Pre and Post Test
Outline
DAY 1:
Innovative Approaches to Measuring Productivity
Þ How can the devolved approach to performance management improve your organisation’s performance?
Þ Establish what good productivity looks like
Þ Learn how to use innovative methods to measure your organisation’s productivity
Þ How to best adapt to increased transparency and scrutiny
Þ Planning Projects for Effective Performance Measurement and Management
Þ The Project Planning, Organizing, Implementing, and Controlling Sequence
Þ Developing Work and Cost Breakdown Structures
DAY 2 :
Selecting Appropriate Key Performance Indicators
Þ Design appropriate Key Performance Indicators (KPI) and performance measurements that will drive outcomes
Þ Overcome challenges in using data to make business decisions
Þ Look at your key objectives and what you realistically want to achieve
Þ Discuss the best approach to ensure effective cost structure and benchmarking
Þ Use this information to improve outcomes for your service users
Þ Enhance Performance through Effective Data Analysis
Þ Recognise business trends that will have an impact on your organisation
Þ Ascertain the success of your organisation’s goal through measuring data
Þ Utilise your datasets to help you measure and manage performance
DAY 4 :
Workshop: Managing Performance through Data
Ü This interactive session will review what you have learnt about measuring and managing performance. Design your own organisational review meeting and reflect on best practice.
Ü Practice how you can use data to improve your organisation’s performance
DAY 5 :
Team Building and Stakeholder Management
Ü The Team Development Cycle
Ü Building Effective Project Teams
Ü The Difference between Leadership and Management
Ü The Keys to Effective Influence
Ü Managing Stakeholders and Stakeholder Expectations
Ü The Performance Planning Value Chain – a framework for effective business decision making
Ü Create an effective performance review
Ü Ensure that you have the key competencies in place to improve performance
Ü Leave the day with an action plan to improve your organisation’s performance
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: 4.750USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session