STRATEGIC CRISIS MANAGEMENT : INCORPORATING SECURITY & MAJOR EMERGENCY RESPONSE
June 26 - June 30\ 2023 : London
September 18– September 22\ 2023 :Kuala Lumpur
October 02 - October 06 \ 2023 : Istanbul
November 13 - November 17\2023 : London
Introduction
Crisis Management Team (CMT) and Emergency Response Team (ERT) Leaders need access to the right information, at the right time, and at the right level of detail, to make the right decisions. The value of good crisis leadership has been proven over past years. It is accepted that the increasing range of potential incidents and emergencies which could affect business, disrupt production and affect global reputation are becoming increasingly complicated.
This new IACT training course will teach you that Strategic Crisis Management is the identification, selection and implementation of yours, and the organization's goals and objectives, and how utilizing your authentic Leadership qualities you will be able to deliver great outcomes so successfully dealing with any Crisis.
This IACT training course will feature:
Þ How to be successful in the Four critical areas of Emergency Response
Þ Utilize the Five Levels of Leadership to get the maximum from your Teams
Þ Fourteen characteristics you need to learn to be an effective Crisis Leader
Þ How to avoid mis-management and so make a bad situation worse
Þ Rapidly establishing options, making judgements, redefining standards
Þ Analysis of the human factor, psychological readiness, discipline & leadership
Objectives
Participants attending the training seminar will be able to :
Þ Acquire an in-depth knowledge of Strategic Crisis Management
Þ Develop strategies so you and your team respond efficiently and effectively
Þ Analyze Five deadly leadership behaviors and Six winning strategies in a crisis
Þ Implement the Five major functional areas of Incident Command Systems
Þ Plan for more beneficially rewarding multi-agency exercises
Þ Effectively use advanced techniques that will improve leadership performance at that critical time
Who Should Attend?
Ü Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.
Ü Fire Management Professionals
Ü Security Management Professionals
Ü Health, Safety and Environment personnel
Ü Operation, Asset and Facility Professionals
Ü Risk, Marketing and Insurance Professionals
Ü Designated Incident, Emergency and Crisis Response Professionals
Ü Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
Ü Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject.
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Evaluate, Mitigate and Responding to Challenges
Þ Understanding Strategic Crisis Management
Þ Consider the complete range of risks to your organization
Þ CMT and ERT - Roles & Responsibilities
Þ Issues management, master this before it becomes a Crisis
Þ Who else inside and outside the organization should be involved?
Þ Five deadly Leadership behaviours & Six winning strategies
Þ Understanding 'denial-curve' and 'group-think' syndromes
DAY 2 :
Planning & Security, who and what else should be considered?
Þ Security Management & Asset Protection
Þ Case Studies, why some companies fail, and others survive?
Þ Based on the previous module, self-evaluation questionnaire
Þ Developing, improving & implementing Emergency Response Plans
Þ Business Continuity Management (BCM) Strategies
Þ Case Study and Workshop
DAY 3 :
Crisis Communications & Incident On-Scene Management
Þ Incident Command Systems (ICS)
Þ On Scene Crisis Management, essential elements for success
Þ Emergency Communication Centres, avoiding the ten most common mistakes
Þ Reputation Management - Managing Social Media.
Þ Press Conference & step by step guidance on how to conduct TV interviews
Þ Case Study
Þ Exercise: Crisis Communications Strategy
DAY 4 :
The Human Factor - What Can Go Right and What can go Wrong
Alerting and Warning
Evacuation Strategies
Major Incident Simulation - Role Playing Workshop
Psychological & Welfare concerns in Crisis Management
How to improve staff morale and confidence in the process
Questionnaire, are your batteries in good condition?
Corporate Case Study – when the board get it wrong
DAY 5 :
Crisis Management Plan Testing, Training and Exercising
Þ Case Studies x 3 with the same root cause, are we learning?
Þ Exercises: a programme of learning and of validating plans and procedures;
Þ How to get advantageous results from an exercise
Þ Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
Þ Critique report writing, executive summaries and key recommendations
Þ Closing the loop. Implementing recommendations, continuing the process
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: 4.250USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session