Interpersonal Effectiveness and Collaborative Employee Relationships
Introduction
The significance of effective interpersonal skills in the workplace must not be underestimated. The ability to build rapport and confidence with others, handle challenging situations and present ideas with precision and clarity are invaluable to succeed and achieve winning results. This essential course will provide delegates with the opportunity to review and expand their core interpersonal skills and to become more confident and effective when leading, making decisions and building a collaborative environment.
At the end of this course, delegates will be able to:
Ü Understand the communication cycle
Ü Improve listening skills
Ü Utilize questioning techniques
Ü Apply the principles of assertiveness to build relationships
Ü Have a greater understanding of Emotional Intelligence
Ü Manage team performance
Ü Identify problems and make effective decisions
Objectives
At the end of the course, participants will be able to;
Ü Understand the Need to act together effectively in the workplace
Ü Build workplace synergy
Ü Raise consciousness amongst workplace elements on their roles in workplace success through collaboration
Ü Build team spirit amongst management and workers
Ü Create a more harmonious workplace relation
Ü Create understanding of workplace behavior
Ü Create workers and management with better attitude to relations
Ü Make collaboration the bedrock for workplace relations
Ü Ensure a sustainable organizational growth
Who should attend ?
Ü This Course will assist you to identify your communication strengths and areas for development. By understanding your own and other's communication styles, will help you adjust where necessary, to interact more effectively with others
Ü his essential course is designed for Managers, Supervisors, Team and Project Leaders and those who are responsible for providing clear direction to others by using good communication skills and assertiveness as a key factor to achieve outstanding performance.
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Leadership skills
Ü Developing knowledge of your personal leadership style
Ü Understanding the impact of leadership styles on team cohesion
Ü Developing Emotional Intelligence
Ü Encouraging innovation and learning to sustain the team and grow new leaders
DAY 2:
Developing a personal impact through assertiveness
Ü Understanding non-assertive behaviours and how to deal with them
Ü Applying assertiveness
Ü Your assertive rights and how to stand up for them
Ü Building confidence for successful outcomes
DAY 3:
Effective communication skills
Ü The communication cycle and its barriers
Ü Improving communication using the Johari Window
Ü Listening and hearing -the key to understanding
Ü Effective questioning techniques
Ü Persuasive body language tools
Ü Utilizing rapport to build relationships
DAY 4 :
Building a successful collaborative team
Ü Developing teams aligned to the organizations vision
Ü Leading through the stages of team development
Ü Roles and behavior's of a successful team
Ü How to shift from silos to collaboration
DAY 5 Problem-solving and decision-making in teams
Ü Principles of effective decision making and problem solving
Ü Practical problem solving tools and techniques
Ü Decision-making styles and when to use them
Ü Barriers to effective decision making
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
5.250 USD $