Improving HR employee Productivity and developing employee engagement
October 01 – October 05 \ 2023 : Dubai
October 08 – October 12 \ 2023 : Kuwait
October 15 – October 19 \ 2023 : Amman
Introduction
This Employee Relations and Engagement training course examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every HR decision made in an organisation.
The techniques in this training course will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.
The main features of this Employee Relations and Engagement training course are:
Ü Shows how to create a working culture that encourages close working relationships
Ü Establishes a policy for employee engagement – increasing employees commitment to an organisation and encouraging loyalty and productivity
Ü Drawing the distinction between job satisfaction and employee engagement; it is not just about making employees happy at work, it is about getting them to contribute
Ü Identifying causes of conflict at work and overcoming them
Ü Examples and case studies showing how to effectively handle workplace discipline and grievances
Objectives
At this program's conclusion, participants should be able to:
Þ now how to introduce and manage an effective employee relationship programme
Þ Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
Þ Be able to deal with performance problems and modify the behaviour of employees
Þ Be able to influence the behaviour of managers and team leaders
Þ Be able to operate disciplinary procedures and grievance procedure
Þ Know how to manage absence
Þ Understand the role of an Employee Assistance programme
WHO SHOULD ATTEND?
This Employee Relations and Engagement training course is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation. Attendance at this training course will benefit:
Ü Employee Relations Specialists
Ü HR and Personnel Professionals
Ü Line Managers
Ü Supervisors and Team Leaders
Ü Commercial management
Ü all others who are involved in the acquisition of materials or equipment, or the management of suppliers and contractors delivering services.
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate
your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
The Core Role of Employee Relations
Þ The Context
Þ Change Management
Þ Understanding the Rationale of ER
Þ The Core Role of ER: Organisational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
Þ The Distinction between the Role of ER and the Role of the Manager
Þ The Impact on Policies and Procedures
Þ The Psychological Contract
DAY 2:
The ER Function in Practice
Þ Communications
Þ Team Briefing
Þ Consultation
Þ Discipline - Gross Misconduct
Þ Discipline - Poor Performance
Þ Appeals
Þ Handling Sickness Absence
DAY 3:
Supporting the Manager, Supervisor or Team
Leader
Þ Grievances
Þ Conducting the Grievance Interview
Þ Management’s Right to Manage
Þ Equal Opportunities
Þ Discrimination
Þ Equality and Diversity
Þ Harassment and Bullying
Þ Motivation
DAY 4 :
Managing Employee Performance and
Engagement
Þ The Performance Management Process
Þ Motivation and Goal Theory
Þ Giving Feedback and Coaching
Þ Informal Participative Decision-making Programmes
Þ Job Enrichment
Þ Self Managed Work Teams
Þ Quality Circles and Kaizen
Þ Formal and Informal Consultation Programmes
Þ Employee Assistance Programmes
DAY 5 :
Conflict Resolution - Documentation and Software
Þ Getting the Best from People
Þ Techniques for Resolving Conflict
Þ Conflict Management Programmes
Þ The Ground Rules
Þ Workplace Investigations
Þ The Importance of Good Records – consider cloud-based software
Þ Personal Development Planning
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
3,750 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session