Professional Skills for Human Resources Management best practice
September 17 – September 21 \ 2023 : Dubai
October 21– October 25 \ 2023 : Kuwait
November 05– November 09 \ 2023 : Dubai
November 05– November 09 \ 2023 : Amman
Introduction
HR professionals in today's organizations are more than technical or subject matter experts. They are counselors, communicators, presenters, and problem solvers. This course is a logical continuation of the development made in our 'Interpersonal Skills for HR Professionals' course. Although the course complements the competencies developed in the first course, it will be of significant value even if taken on its own.
What you'll learn
Þ What is Human Resource Management (HRM) and the Scope of Human Resource Management, the Processes in HRM and Role of HRM
Þ Learn the Hiring, Training and Development, Performance Management, Motivation, ER, HR Operation, Policy and Compensation Retention Strategies followed by Organizations
Þ Learn about the Skills required for HR Professionals with case studies, quizzes, assignments and Course works.
Þ Learn Strategic Human Resource Management, Leadership Development and Organizational Development
Þ This training will be useful if your job involves advising, managing and improving the HR processes even if you are not a HR Professional.
Þ Discover how to become far more self-aware in the way that you communicate and interact with people.
Þ which will enable you to start practicing immediately after completion.
Objectives
By the end of the course, participants will be able to:
Þ Explain the importance of Emotional Intelligence (EI) to HR professionals and apply simple techniques to develop their emotional quotients
Þ Deliver balanced and well structured public speeches with ease and confidence after learning how to deal with public speaking anxiety and subduing its effects
Þ Describe the differences between influencing and persuading and use best techniques in applying them in HR work related situations
Þ Apply effective creative problem solving techniques that will help them make the right decisions at work
Þ List the main differences between finance and accounting
Þ Use various budgeting techniques and apply them immediately in HR related scenarios
Who Should Attend?
The course is appropriate for Human resources professionals or those who are about to start a career in HR as administrators, officers or specialists. The program is also beneficial for experienced officers and managers in HR who wish to update their knowledge and skills about the latest techniques in the various behavioral competencies.
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:Emotional intelligence (EI): the base for honing HR professional competencies
Þ Definition of emotional intelligence
Þ Self awareness and self management
Þ The importance of EI for HR professionals
Þ Developing EI competencies
Þ Daily applications in the HR environment
DAY 2: Public speeches and presentations
Þ Purpose and objectives, different types
Þ Structure of presentations
Þ The three 's' rule
Þ The skeleton of an effective speech
Þ Powerful openings
Þ Previews and transitions
Þ Substance or key points
Þ Reviews and closing
Þ Supporting your speech
Þ Public speaking anxiety and how to deal with it
Þ Style of presenting
Þ Body positioning, hand movement, eye contact, dress and appearance
Þ Mannerisms, verbal tics, verbal variety and pauses
DAY 3 : Persuasion and influencing
Þ Definition of persuasion and influencing
Þ Steven Covey's circle of influence and circle of concern
Þ HR application of persuasion and influencing
Þ The different techniques of influence and persuasion
Þ Use of techniques for different business and HR situations
DAY 4 : Creative problem solving and decision making
Scanning, analysis, responses and assessment
Þ The problem solving cycle
Þ Creative problem solving: methods and overcoming barriers
Þ Link between problem solving and decision making
Þ The 6 step process to decision making
Þ Understanding accounting & finance
Þ Accounting versus finance
Þ Accounting: recording and reporting
Þ Finance: analysis and decision making
DAY 5 : Understanding financial statements
Þ Income statements, balance sheets and the cash flow statement
Þ Performance measurement
Þ Trend analysis
Þ Common size financial statements
Þ Techniques of operational budgeting
Þ Importance of budgeting
Þ Methods of budgeting
Þ Incremental budgets
Þ Zero based budgeting
Þ Participative budgeting
Þ Budgets as a control mechanism
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: 3.750 USD $
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session