Performance Management Training
Introduction
This IACT interactive Five days training course will bring consistency in applying performance management within the business. The course will help managers and team leaders recognize their role and contribution to effectively manage performance and conduct at work.
A link can be made to the organization's policies throughout the course to help embed effective performance management techniques and practices into an existing framework.
Performance Management is ensuring that the employee and the organization are focused and aligned towards strategic priorities. This IACT Performance Management training course will show you how to integrate Performance Objectives, Critical Success Factors and Key Performance Indicators into a performance management system applied by a highly skilled leadership, managerial, and supervisory team.
This will enable the top-performing companies to not only develop future and existing leaders but also formulate robust performance management processes. This includes regular performance reviews and detailed appraisals, merit-based reward and recognition, staff development aligned with business needs, and defensible approaches to low or non-performance. Managers need to customize their strategies to each staff, whether developing stretched goals for over-performers or dealing with difficult and or low performing staff. The correct design and usage of SMART objectives also enable requisite to follow through and play an integral part in any performance management system.
It is developed after extensive research and is aligned to global best practices and benchmarks. This training course will also prove invaluable for experienced leaders who want to build their skills to the next level, and for managers who have had no formal experience or training with regards to managing performance.
Objectives
At this program's conclusion, participants should be able to:
Þ Shared a common understanding on how performance management systems can be effectively utilised to raise the performance of individuals and teams
Þ Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
Þ Identified and practised some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.
Þ Design, develop and implement a strategy-based performance management action plan that aligns to sustaining a high-performance culture and optimal financial business outcomes
Þ Identify and build core behaviors required in performance planning
Þ Commit to and promote sound performance management principles
Þ Understand how motivation in the workplace can produce expected results from your employees
Þ Learn proven ways to reward and sustain excellent performance
Þ Ensure that all team members are united and dedicated to their goals
Þ Manage expectations on how staff’s progress will be measured
Þ Provide useful constructive feedback and continuous coaching for results
Þ Adequately prepare for the performance review
Þ Develop, contribute and sustain a High-Performance Culture
Who should attend this Course?
Þ Human Resource ,Employment Relations, Personnel Staff
Þ All Line Managers, Team Leaders
Þ Supervisors ,Learning & Development
Training Officers, Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques Intermediate and Advanced Level Managers, Team Leaders
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Introduction to Performance Management
Þ The Context and Business Case for Performance Management
Þ Strategic and Integrated Performance Management
Þ The Importance of Establishing a Culture of High Performance
Þ The Principles and Building Blocks of Effective Performance Management
Þ The Role of HR and Leaders within Performance Management
Þ Motivational Theories, Models and their Role in Performance Management
Þ The Psychological Contract in Practice
DAY 2:
Performance Management: Setting Performance Objectives
Þ What are the performance objectives?
Þ Key Elements of Performance Objectives – SMART
Þ The Importance of Agreeing to Objectives
Þ Quantitative and Qualitative Objectives
Þ Developing SMARTMaC Objectives
Þ Setting Objectives
Þ Achieving Holistic Organization Integration – Vertical, Horizontal and Functional
DAY 3:
Performance Management: Key Performance Indicators (KPIs)
Þ What are KPIs?
Þ Significance of Performance Objectives and KPIs
Þ Developing the Best KPIs for Your Organization
Þ Designing KPIs that Matter
Þ The Value of the Balanced Scorecard (BSC)
Þ The Purpose of Employee Appraisal
Þ Managing Challenges with the Employee Appraisal
DAY 4 :
Performance Management: Managing Performance
Þ Monitoring Employee Performance with Ongoing Review
Þ Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
Þ Managing a Performance Problem
Þ Improving Attendance at Work – Resolving Absences and Sick Absences
Þ Agreeing with the Performance Appraisal Rating
Þ Performance Appraisal and the Link to Rewards and Recognition
Þ Benchmarked Performance Appraisal Methods
DAY 5 :
Impact of Positive and Constructive Feedback and Coaching
Þ Optimal Feedback Models to Provide Constructive and Developmental Feedback
Þ Impact of Giving and Receiving Useful Feedback
Þ Coaching for Effective Performance
Þ Continuing Professional Development: Personal Development Planning (PDP)
Þ Review, Summary and Final Evaluation
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
4,250 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session