CONTINUOUS INNOVATION & PROCESS IMPROVEMENT Maintain Competitive Edge Through Excellence
October 23 - October 27 \ 2023 : London
Introduction
Even organisations that currently have excellent products and services which meet their customers’ needs must continually look for improvement and innovation to maintain competitive advantage. To do so requires vigilance of customer needs, competitor advances and operational performance. Problem solving is at the core and to be successful requires two things: the ability to define the problem clearly and accurately and to identify the skills and resources needed to fix it. Continuous improvement is defined as ‘incremental’ change, whereas innovations result from ‘step changes’. Join our highly Continuous Innovation & Process Improvement interactive training course to learn new skills and techniques for improvement and innovation.
This IACT training course will feature:
Þ Principles and techniques of continuous improvement
Þ The Quality movement and desire for Business Excellence
Þ Solving problems, delivering innovation
Þ Developing a culture of innovation
Þ Creative leadership skills
Objectives
By the end of this IACT training course, participants will be able to:
Þ Understand continuous improvement methods and techniques
Þ Undertake problem analysis techniques
Þ Develop objectives and plans to deliver improvement
Þ Recognise key aspects of culture in support of innovation
Þ Gain confidence in creative leadership skills
Who should attend this Course?
Ü Executives, entrepreneurs, and managers who lead innovation and continuous improvement in highly demanding, competitive conditions are encouraged to attend this course. This training course is suitable to a wide range of professionals but will greatly benefit:
Ü Line and functional Managers, Team Leaders and Supervisors seeking improvement in products and services
Ü Professionals wanting to develop leadership skills supporting innovation and improvement
Ü Project and programme management professionals
Ü Managers seeking to refresh their skills
Ü Junior staff wishing to acquire new skills and techniques
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Continuous Improvement
Þ Background to the Quality movement
Þ Process Evolution (continuous) or Revolution (step change) Improvement
Þ Strategic choices: Meeting the Customers’ Needs
Þ Sources of change in the external and internal environments
Þ Innovation from Creative Destruction
Þ Why organisations fail
DAY 2:
Identify and Solve Problems
Þ Managing different types of change
Þ Problem-solving vs. performance-improvement vs. innovation
Þ The problem solving cycle
Þ Problem identification techniques: 5 Why’s, Root Cause analysis
Þ Questioning techniques: solving the right problem
Þ Problem solving techniques: SSM, CATWOE, Mind maps, brainstorming
DAY 3:
Delivering Change and Improvement
Þ Maintaining focus on objectives and outcomes
Þ Aligning business processes to deliverables
Þ Process mapping and business process management
Þ Cost of poor quality: Value chain analysis
Þ Roles in change & improvement initiatives
Þ Fail fast: conducting test/pilot projects
DAY 4 :
Creating a Culture Supporting Innovation
Þ Governance structures to deliver improvement
Þ Performance metrics and measurement
Þ Evaluating and comparing results
Þ Creative methods: lateral thinking, Delphi
Þ Coaching techniques: Lean Six Sigma, Kaizen, TQM
Þ Juran’s spiral of progress: monitor, review, report, adapt
DAY 5 :
Leadership Attributes for Innovation & Improvement
Þ Go/no go and resource decisions
Þ Dealing with the unexpected and obstacles
Þ Setting the example and leading the charge
Þ How change and learning occur
Þ Motivation and morale in a world of constant and never-ending change
Þ Overcoming resistance to change - why innovating is hard
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
5.250USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session