Planning, Negotiating & Managing Quality Performance Contracts
June19 - June 23\ 2023 : Dubai
September 18 – September 22\ 2023 : Istanbul
October 16 – October 20 \ 2023 : London
November 13 – November 17 \ 2023 Istanbul
Introduction
This Planning, Negotiating & Managing High-quality Performance Contracts IACT training course will ensure that you understand how to decide rationally what activities to outsource and what not, how to select the best contractor and how to evaluate the delivered performance of all parties involved. On this IACT training course, you will understand the different contract types, the pros and cons of SLAs, avoid the potential pitfalls and improve the performance. Balanced scorecards to measure the contractor performance, used in several branches will be discussed. Through a combination of teaching and group work, you will leave this online training course with practical tools & practices to develop improved SLAs.
In the competitive environment of today, managing your contracts regarding outsourced activities like IT, operations, maintenance and facilities management are more than ever an important issue. Service Level Agreements (SLAs) are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators. Creating and managing formal agreements with suppliers of equipment and maintenance services requires not only a complete understanding of the business requirements and organization needs, but also depends on keeping up-to-date on contracting.
Objectives
This is a very interactive Planning, Negotiating & Managing High-quality Performance Contracts training course that will give you a detailed overview of how to develop and implement contract (esp. SLAs) - what to include and what to avoid. This training course will highlight the benefits and pitfalls of SLAs, and alternative approaches, using case studies and exercises as illustrations.
Þ Participants attending this online training course will:
Þ Understand Basic Outsourcing Considerations
Þ Learn the Features, Functions and Benefits of Lean Contracts
Þ Understand the Different Contract Types and When / How to apply them
Þ Understand the Basics of SLAs
Þ Learn How to Define Service Levels
Þ Understand How to Monitor the Contractor Performance and Relate the Performance to Penalties and Rewards
Þ Learn How to Develop and Negotiate a Contract – The Contracting Cycle
Þ Understand Negotiating Tips & Tricks
Þ Learn How to Manage SLAs during the Contracting Period
Who Should Attend?
Ü This Planning, Negotiating & Managing High-quality Performance Contracts training course will benefit all professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers.
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate
your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Outsourcing Considerations
Þ Introduction to the training course
Þ Introduction Delegates
Þ Asset Management - Roles and The Relationship with Contracting
Þ Considerations in Outsourcing Activities – What to outsource and what not?
Þ Outsourcing Models
DAY 2:
Basic Elements of a SLA
Þ Introduction to Different Contract Types – When to apply, what contract type?
Þ Lean Contracts
Þ What is SLA?
Þ Parties Involved
Þ Assessment of Service Levels – current & required
Þ Defining Key Performance Indicators to Monitor the Performance of All Parties Involved
Þ Use of Balanced Scorecard with SLAs
Þ How to Relate Payments and Rewards to Contractor Performance
Þ Is SLA always the right solution? – partnerships
Þ Vendor Management
DAY 3
Developing the SLA
Þ The Contracting Cycle
Þ The Tendering Process – Modern Ways of Tendering
Þ Costing the Service
Þ Choosing the Right Contractor
Þ Writing the SLA – SLA Templates
Þ Review the Draft SLA
Þ Implementing Contract Management & Delivery – How to make it work?
DAY 4 :
Negotiating the SLA
Þ Everything is About Expectations
Þ Defining the Negotiation Objective
Þ Determine Your Primary, Alternative and Elegant Currencies
Þ Negotiation Ploys and Tactics – tips and tricks
DAY 5 :
Final Workshop
Þ Development of a SLA in an Extensive Workshop
Þ Wrap-up
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
4.250 USD $
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session