Incident Response and Crisis Management
September03- September07\2023:Kuwait
October 08- October 12 \ 2023 : Dubai
October 08- October 12 \ 2023 : Amman
November 05- October 09\ 2023: Dubai
Introduction
Crises and incidents may happen at any moment and will be without warning. To ensure that the business is able to function without disruptions, crisis and incident response management is fundamental to your business continuity plan (BCP).
This highly-interactive 5-day course will provide an overview of the crisis management process and will also highlight on crisis communications such as media handling tactics. A highly interactive and practical course that draws on simulation exercise, case studies and role-plays to expand on learning points.
This IACT training course has been developed to prepare staff at head office or at remote locations to face the news media as a spokesperson for the company after an accident or major incident. The modern news media is the international vehicle used to transport this information with speed and drama, but not necessarily with accuracy or analysis. Investors, customers and the public expect and demand that they will be kept informed. Properly prepared communications staff at corporate and local level can add significantly to the public perception of an organization following emergency, and help to protect its reputation and promote its recovery. This training provides the knowledge, skills and confidence to perform effectively as spokespeople. It is an intense exposure to the news media’s role and the importance of preparations, messaging, technique and timing.
Objectives
Participants attending the training seminar will:
Þ Understand the principles, strategies and techniques for incident response and crisis management
Þ Explain the crisis management process
Þ Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises
Þ Identify why and how to communicate effectively following a crisis
Þ Discuss examples of good and bad communication strategies
Þ Prepare your crisis communications plan
Þ Recognize the role of modern social media during a crisis
Who Should Attend?
Þ Ideally suited to Crisis Management Team members, BCM / Risk Management team members and individuals who are assigned to draft the crisis management plan/ crisis communication plan.
Þ Those responsible for managing incidents at a strategic & tactical level are also encouraged to attend this course.
Þ Health, Safety & Environment Professionals
Þ Management team tasked with the direct delivery of internal and external communication activities or oversight of specialist sub-contractors with this responsibility in a time of crisis
Þ Senior operations personnel with responsibility for managing teams whose role includes public relations and or internal communication during a time of crisis
Þ Those holding responsibility for the strategic use of Public Relations and with responsibilities for business resilience
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Hazard action prevention
Þ Overview of prevention methods
Þ Vulnerability analysis
Þ Risk assessment of hazardous materials
Þ Developing the crisis management manual
Þ Developing procedures
DAY 2 :
Crisis management – control models
Þ Command and control systems
Þ Crisis management – emergency planning
Þ International laws
Þ Local regulations
Writing the emergency response plan
Þ Contents critical to the emergency response plan
Þ Emergency organization
Þ Emergency procedures
Þ Assessment of available resources
Þ Plan implementation
Þ Training employees
Þ Distribution of emergency plan
Þ Updating the plan
DAY 3 :
Organizing incident control
Þ Emergency Control Centers (ECC)
Þ Communication at the ECC
Þ Equipment needed
Þ Resources needed
Þ Emergency Response Teams (ERT)
Þ Health and safety
Þ Crisis Management Teams (CRT)
Þ Forward Incident Control (FIC)
Þ Control points
DAY 4:
Emergency action procedures
Þ Response and media
Þ Emergency action procedures
Þ Evacuation procedures
Þ Medical emergencies
Þ Fire procedure
Þ Explosion procedure
Þ Hazardous materials
Þ Environmental hazards
Þ Loss Control
Þ Environmental Protection
Þ Casualty Handling
Þ Briefing at Incidents
Þ Communications
DAY 5 :
Emergency response model
Þ Media relations and recovery
Þ Flixborough case
Þ Texas BP Refinery case
Þ BIG Spring Refinery case
Þ Regional based cases
Additional Modules Available on Request
Þ Terrorism – how to plan and deal with it
Þ Hi Rise procedures – Fires at upper levels caused by insulation and external cladding are causing serious problems
Þ Renewables – On shore & Off shore wind farms – additional planning and recourses are required
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is: 3.750USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session