Performance Management Professional
September 03– September 07 \ 2023 : Kuwait
September 03 – September 07 \ 2023 : Dubai
October 01 - October 05\ 2023 : Dubai
November 12—November 16\2023: Muscat
Introduction
Performance Management is ensuring that the employee and the organization are focused and aligned towards strategic priorities. This Performance Management training course will show you how to integrate Performance Objectives, Critical Success Factors and Key Performance Indicators into a performance management system applied by a highly skilled leadership, managerial, and supervisory team.
This will enable the top-performing companies to not only develop future and existing leaders but also formulate robust performance management processes. This includes regular performance reviews and detailed appraisals, merit-based reward and recognition, staff development aligned with business needs, and defensible approaches to low or non-performance. Managers need to customize their strategies to each staff, whether developing stretched goals for over-performers or dealing with difficult and or low performing staff. The correct design and usage of SMART objectives also enable requisite to follow through and play an integral part in any performance management system.
It is developed after extensive research and is aligned to global best practices and benchmarks. This training course will also prove invaluable for experienced leaders who want to build their skills to the next level, and for managers who have had no formal experience or training with regards to managing performance.
This training course will highlight:
Þ The comprehensive design and implementation of an effective Performance Management System
Þ The core skills that leaders across all levels require to be effective in Performance Management
Þ Performance appraisals that work in a diverse and multi-cultural environment
Þ Managing and Improving on low and non-performance
Þ Maintaining excellent performance via positive reinforcement and affirmation
Þ Achieving the balance between accountability, responsibility, empowerment, and results
Objectives
At this program's conclusion, participants should be able to:
Þ Understand and implement the key elements to design a strategic organizational and departmental objective.
Þ Setting goals that drive high performance and achieve culture.
Þ Realize the benefits of utilizing and effective goal setting tools and linking it practically performance measurement system.
Þ Deploy a successful methodology for developing and implementing goal metrics.
Þ Evaluate and select success factors and performance measures/KRIs/KPIs
WHO SHOULD ATTEND?
This training course is a suitably wide range of professionals but will significantly benefit
Þ Human Resource
Þ Employment Relations
Þ Personnel Staff
Þ All Line Managers
Þ Team Leaders
Þ Supervisors
Þ Learning & Development
Þ Training Officers
Þ Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Introduction to Performance Management
Þ The Context and Business Case for Performance Management
Þ Strategic and Integrated Performance Management
Þ The Importance of Establishing a Culture of High Performance
Þ The Principles and Building Blocks of Effective Performance Management
Þ The Role of HR and Leaders within Performance Management
Þ Motivational Theories, Models and their Role in Performance Management
Þ The Psychological Contract in Practice
DAY 2:
Performance Management: Setting Performance Objectives
Þ What are the performance objectives?
Þ Key Elements of Performance Objectives – SMART
Þ The Importance of Agreeing to Objectives
Þ Quantitative and Qualitative Objectives
Þ Developing SMARTMaC Objectives
Þ Setting Objectives
Þ Achieving Holistic Organization Integration – Vertical, Horizontal and Functional
DAY 3:
Performance Management: Key Performance Indicators (KPIs)
Þ What are KPIs?
Þ Significance of Performance Objectives and KPIs
Þ Developing the Best KPIs for Your Organization
Þ Designing KPIs that Matter
Þ The Value of the Balanced Scorecard (BSC)
Þ The Purpose of Employee Appraisal
Þ Managing Challenges with the Employee Appraisal
DAY 4 :
Performance Management: Managing Performance
Þ Monitoring Employee Performance with Ongoing Review
Þ Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
Þ Managing a Performance Problem
Þ Improving Attendance at Work – Resolving Absences and Sick Absences
Þ Agreeing with the Performance Appraisal Rating
Þ Performance Appraisal and the Link to Rewards and Recognition
Þ Benchmarked Performance Appraisal Methods
DAY 5
Impact of Positive and Constructive Feedback and Coaching
Þ Optimal Feedback Models to Provide Constructive and Developmental Feedback
Þ Impact of Giving and Receiving Useful Feedback
Þ Coaching for Effective Performance
Þ Continuing Professional Development: Personal Development Planning (PDP)
Þ Review, Summary and Final Evaluation
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
3,750 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session