Dispute Resolution, Conflict Management and Mediation
September 17– September 21\ 2023 : DUBAI
October 01 - October 05 \ 2023 : DUBAI
October 01 - October 05 \ 2023 : AMMAN
November 12 - November 16\2023 : KUWAIT
Introduction
This course explains the importance of conflict avoidance, management and dispute resolution procedures. It introduces the big picture of dispute resolution in the world of professional practice and highlights the increasing imperative to avoid court action wherever possible.
The course provides delegates with an understanding of the processes used for conflict avoidance, conflict management and dispute resolution with examples comparing and contrasting third party intervention, litigation, adjudication, arbitration and mediation as appropriate to day to day activities.
Objectives
By the end of the course, participants will be able to:
Þ Understand the importance of dispute resolution and conflict avoidance procedures
Þ Know the principal conflict and dispute resolution management processes
Þ Compare, contrast and utilise different dispute resolution management processes
Þ Identify core skills necessary to engage in conflict avoidance and dispute resolution management in their day to day activities.
Who Should Attend?
Þ Those who need to know the principles of comparative dispute processing and managing and avoiding conflict.
Þ APC candidates - if you are working towards your Assessment of Professional Competence (APC) then this course will provide you with valuable knowledge and skills to assist you in developing your competency in this area.
Þ Construction Lawyers
Þ Engineers Interested in Switching Careers
Þ Project Managers
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
DAY 1:
Uncovering the foundations of conflict
Þ Introduction
Þ The neurology
Þ The behaviours
Þ The organisational dimension
Þ The dynamics of conflict
Þ Internal and external drivers
DAY 2:
Conflict in Professional Practice
Þ Communication skills in conflict avoidance and management
Þ Validating conflict as a mechanism for bargaining
Þ Managing and Resolving Conflict in a Positive Way
Þ The fundamentals of conflict resolution
Þ Recognizing and resolving conflicting needs
Þ Successful conflict resolution
DAY 3
Healthy and unhealthy ways of managing and resolvin conflict
Þ Unhealthy responses to conflict
Þ Healthy responses to conflict
Þ Four key conflict resolution skills
Þ Conflict resolution skill 1: Quickly relieve stress
Þ Conflict resolution skill 2: Recognize and manage your emotions
Þ Conflict resolution skill 3: Improve your nonverbal communication skills
Þ Conflict resolution skill 4: Use humor and play to deal with challenges
Þ Tips for managing and resolving conflict
DAY 4 :
Managing and resolving conflict by learning how to listen
Þ Tips for being a better listener
Þ Conflict resolution is one of the five key skills of emotional
Þ intelligence
Þ Skill 1: Quick Stress Relief
Þ Skill 2: Emotional Awareness
Þ Skill 3: Nonverbal Communication
Þ Skill 4: Playful Communication
Þ Skill 5: Conflict Resolution
DAY 5 :
Core processes in Dispute Management and Conflict Resolution
Þ Role of the state in private law disputes: cultural models and patterns of authority
Þ Third party intervention in Dispute Management and Conflict Resolution
Þ Arbitration as a Model and the Professional Psyche
Þ Comparative dispute processing in UK professional practice: litigation, arbitration, adjudication, mediation, conciliation, negotiation, grievance and disciplinary procedures
Non-Arbitral models in Dispute Resolution: the trend towards disputant empowerment
Þ Choosing a non-arbitral model for resolving conflict
Þ The productive meeting ground and understanding the 'win/win' dynamic
Þ Philosophy and structure of civil mediation
Þ Reframing negativity' - Creating safe ground
Þ An overview of UK civil/commercial mediation: typical mediation models in operation in the UK
Þ Mediation
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
3.750USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session