Effective Stakeholder relationship management skills
September 18 – September 22 \ 2022 : Amman
September 18 – September 22 \ 2022 : Muscat
October 02 – October 06 \ 2022 : Kuwait
October 16 – October 20 \ 2022 : Amman
October 30 – November 03 \ 2022 : Kuwait
Introduction
Effective management of relationships with stakeholders is crucial to resolving issues facing organizations. By using their influence, stakeholders hold the key to the business and social environment in which your organization operates and therefore its subsequent financial and operating performance. Thus the effective management of stakeholder relations should be an essential focus of organizational activity.
A stakeholder is any person, group or organization who can place a claim on an organization’s attention, resources or output, or is affected by that output. They have a stake in the organization, something at risk, and therefore something to gain or lose as a result of corporate activity.
And don’t call it stakeholder management! We can’t actually manage stakeholders. That term is quite misleading. We can only manage the relationship with them.
The benefits of using a stakeholder-based approach are:
Þ You can use the viewpoints of the main stakeholders to help shape your projects at an early stage. This makes it more likely they will support you, and their input can also improve the quality of your project.
Þ Gaining support from powerful stakeholders for your work can help convince senior management to allocate more resources to you. This makes it more likely your projects will be successful.
Þ By communicating with stakeholders early and often, you can ensure they know what you are doing and fully understand the benefits of your project. This means they can support you actively when necessary.
Þ You can anticipate what stakeholders’ reaction to your project is likely to be, and then you can build into your plan the actions that will win their support.
Objectives
At this program's conclusion, participants should be able to:
Þ Enhance and improve cross-functional relationship and build rapport, as well as manage stakeholders’ expectations and gain their buying in
Þ Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests
Þ Identify, plan and execute Good, Best and Right Communication strategy to the internal and external Stakeholders
Þ Navigate the organisational politics to manage and resolve conflicts due to competing priorities, needs and demands
Þ Track Stakeholders expectations achievement through effective status monitoring, control, reporting and meaningful progress meetings
WHO SHOULD ATTEND?
Þ Professionals who want to learn techniques to work with other colleagues
Þ Team leaders, supervisors, section heads and managers
Þ Professionals who have an interest in a management position
Þ Project, purchasing, finance & production officers and personnel
Þ Technical professionals including those in Maintenance, Engineering & Production
Þ Secretaries, clerks, administrative and support staff
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
Stakeholders Engagement Process
Þ Essentials of Stakeholders Management – Skills and Competencies
Þ Cooperate, work together, join forces and team up – what is the strategy?
Þ Identifying, anticipating and analysing Stakeholder’s requirements, demands and needs
Þ Managing tricky, complex, complicated,
challenged and difficult Stakeholders
Þ The Stakeholders Prioritisation Game – Ramping Up and Ramping Down
Þ How to manage stakeholders’ expectations that can’t be managed effectively
Þ Strong and confident stakeholders’ relationships to ensure increased success
DAY 2:
Building Strategic Relationships
Þ How to build and manage key relationships within a stakeholder group
Þ Qualifying and managing key influencers accurately
Þ Producing a ‘relationship matrix’ for each account quickly and easily
Þ How best to approaching and developing new contacts
Þ Developing a coach or advocate in every client site pro-actively
DAY 3:
Influence Skills when Working with Stakeholders
Þ How to integrate your business style and solutions with the stakeholder’s needs and processes
Þ Getting your message and strategy across to C-level contacts
Þ Being able to better anticipate, identify, create, and develop opportunities within a group.
Þ Knowing your personalised value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements.
Þ Tools, techniques and principles of influence.
DAY 4 :
Communication and Negotiation with Emotional
Intelligence
Þ Effective Communication and Emotional Intelligence
Þ Emotional Manager instead of Program/Project/Functional/Capability Lead Manager
Þ Effective Convincing, Persuading and Influencing techniques
Þ Collaborative and Coordinated skills – achieving commitment and consistency
Þ Compromise and Concession middle point
Þ Win to Win and Win to Lose
Þ Stakeholders Relationship game and rapport
DAY 5
Teamwork and Time Management for Stakeholder Relationship Building
Þ Working with other stakeholders inside and
Outside your organization to achieve your account goals
Þ Managing and working with a virtual team and creating cross-departmental communication loops
Þ Managing your time and stakeholders effectively on a daily basis
Þ Setting priorities, goals and account objectives for stakeholder relationship building.
Þ Action plan
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
3,750 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session