Advanced Project Stakeholder Management

Introduction

Stakeholders in a project make decisions; provide input, deliver work, and impact if your project will be a success. Stakeholders may be the project team, functional management, a project sponsor, and most importantly, the customer. Anyone who participates in the project or is impacted by its results is a stakeholder. Each stakeholder has an essential contribution to make and all stakeholder expectations need to be met. It's the responsibility of the project manager to understand how to identify, manage and clarify stakeholder direction.

This dynamic course teaches you the ins and outs of project stakeholder management. Roeder Consulting applies cutting-edge science to real-world expertise to deliver tangible techniques for project stakeholder management.

This training seminar will highlight:

How to manage Stakeholders successfully
How to remove or limit communication barriers
Leading change through the Power of Relationships
How to build an ongoing relationship with people to ensure success
Practical People Engagement Techniques

Understand the Stakeholders Role in Project and Program Management
Discuss the inherent conflicts with successful Stakeholder Management
Understand the Anatomy of an Unreasonable Request
Learn to instill and mange for “Joint Accountability”
Understand the elements of a formal Communication Management Process
Implement a Relationship Milestone control process

Objectives

This exciting and innovative training course will focus on the practical and theoretical aspects of Stakeholder Management and Communication.

At the end of this training seminar, you will learn to:

Describe the critical approaches to Stakeholder Management

Discuss the main methods of effective influence

Apply psychological communication theory to project and programme management

Analyse the appropriate negotiation techniques in a given situation

Design a strategy for Stakeholder Engagement

Training Methodology

This training seminar will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.

There will also be many practical sessions where participants have the opportunity to practice and experience course related activities. Practical and fun exercises, short video presentations, small group work and feedback will be used to facilitate learning.

This interactive training course includes the following training methodologies as a percentage of the total tuition hours:

30% Lectures, Concepts, Role Play
30% Workshops & Work Presentations, Techniques
20% Based on Case Studies & Practical Exercises
20% Videos, Software & General Discussions
Pre and Post Test

Organisational Impact

Stakeholder management and communication are essential to success in any setting. This training course will have a very positive impact on the organisation, including:

Project and Programme Managers with a detailed understanding Stakeholder management processes
Improved communication with all Stakeholders
Increased Programme and Project Effectiveness
More successful influence with Stakeholders
Staff with practical negotiation skills that can be applied in many workplace settings

Personal Impact

By attending this training seminar, participant will develop a number of important work-related skills and competencies. These include:

A detailed understanding of the practice of Stakeholder Management
Practical Skills in Stakeholder Engagement
Effective Communication Skills
Improved Negotiation and Influence Skills
Increased Emotional Intelligence (EI)

Who Should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

Any project management executives or oversight resource seeking to enhance their ability to understand and apply current project management best practices and benchmarking realizations/insights would benefit from attending this program.

Project Management Professionals
Project and Programme Managers
Any Manager who needs to improve their skills in communication, negotiation and influence
Change Leaders
Human Resource (HR) Professionals

Outline

DAY 1

Stakeholder Management

Key Stakeholder Management definitions

Categorization of the stakeholders

Identifying your Stakeholders

Stakeholder Analysis

The 3-Step Approach to Effective Stakeholder Management

Anticipating your Stakeholder likely needs

Prepare a Stakeholder Management Plan

DAY 2

Gathering Information on External Stakeholders

Essential Communication Skills for Stakeholder Management

Introduction to Stakeholder Management

Plan Stakeholders Management

Manage Stakeholder Engagement

Control Stakeholder Engagement

Best actions to influence your stakeholders

DAY 3

Understand the Stakeholders Role in Project and Program Management

Discuss the inherent conflicts with successful Stakeholder Management

Impact of the stakeholders on the projects

Understand the Anatomy of an Unreasonable Request

Stakeholders’ Strengths and Weaknesses

DAY 4

Identification of Stakeholder Strategy

Prediction of Expected Stakeholder Behavior

Negotiation Techniques and Practice

Coleman Raider “Bare-Bones” model

Implementation of Stakeholder Management Strategy

DAY 5

Stakeholder Power/Interest Grid

Managing Stakeholders Successfully

Advanced Stakeholder Management Techniques

Stakeholder Engagement Matrix

Understand the elements of a formal Communication Management Process

Implement a Relationship Milestone control process

Running Effective Stakeholder Meetings

Summary

Schedule

08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session
14:00 – 15:00 Lunch

Fees

The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack :