Facilities Management and Maintenance Training
November 26 – November 30 \ 2023 : Amman
Introduction
The facilities management (FM) function, which includes space, infrastructure, people, and organisations, continues to evolve along with the range of responsibilities and the methods employed to deliver services.
Facilities management professionals are generally responsible for delivering, preserving, and maintaining the services and plans for FM operations, including property strategy, space management and communications infrastructure to administration, building maintenance, and contract management.
This IACT Facilities Management and Maintenance training program discusses essential elements like how to continually improve your facility department to get the best out of the facilities within the given limitations of costs, performance, and other important factors. It also identifies the practical problems encountered on the ground and offers real solutions. Overall, this course has been designed in a holistic manner to manage facility staff and corporate assets while minimising risk exposure in the workplace.
What elements does this “Facilities Management and Maintenance Certification Course” contain? This training program will discuss key topics like the basic principles of facilities management, how to apply best practices according to international standards, understanding how to operate and maintain the facilities unit, sharing facilities management experience, and insights regarding the current state of facilities management processes and opportunities to improve them.
This IACT training course will empower facility management professionals, facility managers and management professionals with in-depth knowledge in the design and management of facilities from conception to installation.
Objectives
Þ Understand service delivery and performance management
Þ Expand your skills and knowledge of all topics relating to facilities management
Þ Get an update on current best practice in facilities management
Þ Gain a deeper awareness of the various contexts in which the facilities management function operates
Þ Appreciate the role of project management in the context of Facility Management
Þ Appreciate the importance and benefits of good project management
Þ Understand sustainability in the context of Facility Management
Þ Evaluate outsourcing key Facility Management operations to third party organisations
Þ Increase your awareness of health and safety compliance issues, risk management and business continuity plans
WHO SHOULD ATTEND?
This Facilities Management and Maintenance Certification Course would be suitable for:
Þ Those who wish to be a part of the facilities management profession
Þ Professionals who are employed in the design or management of facilities
Þ Building operations teams
Þ Maintenance operations teams
Þ Construction and occupational safety professionals
Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy discussions around the importance of managing multiple tasks, deadlines and priorities. Participants will benefit from role plays covering workplace challenges related to handling tasks, deadlines and priorities. They will learn how to deal with conflicts that may arise as a result. Interactive team exercises are also used with each team presenting their findings and comments.
Each module covers different aspects of using Game-Based Learning and Gamification in education. Coursework will incorporate
your existing knowledge and experience and provide helpful learning environment with a good mix of theoretical and practical knowledge. On all outlines will apply Skills for Game-Based Learning and Gamification and practiced in hands-on, collaborative way within an international group setting
This interactive training course includes the following training methodologies as a percentage of the total tuition hours:
- 30% Lectures, Concepts, Role Play
- 30% Workshops & Work Presentations, Techniques
- 20% Based on Case Studies & Practical Exercises
- 20% Videos, Software & General Discussions
Pre and Post Test
Outline
DAY 1:
AN OVERVIEW OF FACILITIES MANAGEMENT
Þ What is Facilities Management?
Þ The Facilities Management process in general
Þ The 8 key roles of FM
Þ FM – overhead or profit centre?
Þ The strategic importance of managing facilities
Þ Developing an FM plan and team
Þ Facilities phases, planning and realisation
Þ Relationship between Facilities Management and Asset Management
ESTABLISHING CONTROL OF SUPPORT SERVICES
Þ Identifying and reviewing support service requirements
Þ Profiling current service levels and costs
Þ Reviewing contracted services
Þ Outsourcing v in-sourcing
Þ Contract ‘bundling’ and ‘aggregation’
Þ Determining and implementing a contract strategy
DAY 2:
THE BASIC ELEMENTS OF FACILITIES
MANAGEMENT
Þ Facilities roles
Þ Types of planning
Þ Strategic and annual planning
Þ Life cycle cost principles
Þ Budgeting principles
Þ Stakeholder management
Þ Key issues
Þ Risks
Þ Work planning and control
Þ Performance management
PREVENTIVE MAINTENANCE AND MAINTENANCE STRATEGY
Þ Disaster recovery plans
Þ Maintenance concepts
Þ Understanding RISK
Þ Risk-Based Maintenance, the methodology
Þ Developing a risk-based maintenance strategy
Þ Typical inspection and maintenance tasks for utilities
DAY 3:
MANAGING THE WORKPLACE
Þ People management
Þ Productivity
Þ Health, safety, and security
Þ 5S model
MANAGING THE BUDGET
Þ Harnessing cost data
Þ Identify spending patterns
Þ Building up the budget plan
Þ Defending the plan
Þ Control mechanisms and reports
Þ How to maximise the budget
DAY 4:
UNDERSTANDING SERVICE CONTRACTS
Þ The need for contracts
Þ Tender terms
Þ Objectives and understanding what the
contractor needs
Þ Contract structure explained
Þ Terms and conditions
Þ Specifications – output v input
Þ Schedules of tender
Þ Supplier ‘own’ contracts – common traps!
OUTSOURCING AND CONTRACTING
Þ Choosing the right contractor
Þ How to manage this
Þ Contract types
Þ The contracting cycle
Þ Service Level Agreements
SERVICE DELIVERY AND PERFORMANCE MANAGEMENT
Þ Continuity of service
Þ End-user requirements
Þ Managing service providers
Þ Managing performance
Þ Dealing with poor performance
DAY 5
UNDERSTAND THE ROLE OF PROJECT MANAGEMENT IN FACILITY MANAGEMENT
Þ Developing a safety policy
Þ Managing safety
Þ How to carry out a risk assessment
Þ Permits to work
Þ Practical guidelines to handling emergencies
Þ Project Management phases and skills
COMPLIANCE AND RISK MANAGEMENT
Þ What legislation and who is accountable?
Þ Practical guidelines to handling emergencies
Þ Business continuity – FM’s role
UNDERSTAND SUSTAINABILITY IN FACILITY MANAGEMENT
Þ The sustainability agenda
PERFORMANCE MONITORING AND BENCHMARKING
Þ Continuous improvement
Þ Monitoring performance with KPIs
Þ Assessments, audits, and benchmarking
Fees:
The Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:
4,250 USD$
Schedule:
08:30 – 10:15 First Session
10:15 – 10:30 Coffee Break
10:30 – 12:15 Second Session
12:15 – 12:30 Coffee Break
12:30 – 14:00 Third Session